McDonald's Corporation Complaint - Do Not Patronage McDonalds!
NORTH LAS VEGAS 215FWY & DECATUR AGVENUE, NEVADA -- RE: WOW! Is this how you treat faithful longtime patrons!!!!?
(HERE IS WHAT I"M SENDING TO THEM)
I have been a faithful customer of McDonalds for more than 30+ years; enjoying it nearly on a daily basis and spending LOTS OF MONEY. I have bragged and debated with friends, family AND strangers at how much better McDonalds was in comparison to Burger King, Jack in The Box, etc., and I’ve been a very satisfied customer; with the menu. But recent events have shattered the great image I once had for your company. And I regret ever spending a dime with you. For customers, all it takes is one bad experience and we can never look at that company the same again; nor can we patronage it.
I now realize that customer service is not an important element to the success of McDonalds unless you are of a different race or financial community. I have never experienced such poor customer service and discrimination until now.
My first bad experience was during the Grand Opening week of the McDonalds on Decatur & 215 in North Las Vegas, Nevada. I entered the store at approximately 5:15am (the doors were unlocked). As I approached and stood at the counter, staff members saw me as I entered the store but then passed by and didn’t even acknowledge me. Finally, after a few minutes, a manager turned around and said, “’oh, I’m sorry, but we’re not open until 6am”. I didn’t look on the door to verify the hours of operation and just walked out disappointed to catch my bus.
I did not report this incident because it was a brand new store and I felt that they just weren’t organized yet. So I left it alone to give them a break.
However, this recent event on today, November 21, 2007 was completely unacceptable, they’ve had ample time to get things in order, plus what business opens their doors before they are ready to accept customers??? And what business states the hours of operation on their door yet opens ½ hour later and gives its patrons no explanation??? In both these scenarios, my answer would be BAD BUSINESSES!
Once again, I arrived at McDonalds on Decatur & 215 at 5:15am expecting to purchase my favorite meal, a Sausage McMuffin with egg. To me no one beat “Mickey Dee’s” (that was the famous nickname my friends and I used growing up) on their breakfast menu and I was excited to make my first purchase. My twin sons, who “were” also patrons, told me that they were open at 5am now, so I was even more excited to learn that they would now open earlier than 6am and that I can purchase my daily breakfast just before getting on my first bus to head off to work.
Now, mind you it was very early and extremely cold outside and I had only 15 minutes to catch my 1st out of 3 buses (a three hour commute) to my job in Henderson, Nevada. So as I attempted to open the door, which stated that the “Dining area opens at 5:00a”, I found it to be locked. Therefore, I knocked on the door to gain the attention of the people at the counter, whom by the way saw me standing there “IN THE COLD”. They never acknowledged me and continued to ignore me; as my knocks became harder. They all looked my way and continued about there business.
There was one maintenance man working on a machine (he looked up & ignored me), two cashiers in red shirts (they looked up & ignored me) and an assistant manager or manager in a white shirt that also saw me and ignored me.
So, finally after 15 minutes passed, IN THE FREEZING COLD and realizing that I wasn’t leaving, another manager in a light brown or grey shirt (I couldn’t tell the color too well because it was so dark outside) came to the door. I asked her why would you have a sign on the door that states the dining area opens at 5:00am and here it is 5:25am and the doors are locked. I explained to her that I’d been standing outside for over 10 minutes knocking & the staff would see and hear me knocking on the door but continuously ignore me without at least coming to say that they are delayed in opening the doors or even waiving their hands to say “just a moment”, I GOT NOTHING?
All she could say was “I’m sorry; I wasn’t in here to see you”. I told her that I change my mind on purchasing another thing from McDonalds and I will guarantee that everyone I come in contact with, including my friends and family WILL know about this experience.
Since this has happened twice, I have a strong feeling that this is what to expect from the McDonalds of today and I also feel it is a racial issue. So if that is how you operate I will make sure I inform everyone I know in “my race” to not support McDonalds; unless they are willing to accept low-grade customer service.
Oh, by the way, I ended up going to Burger King where I received OUTSTANDING customer service from the moment I walked in the door. No discrimination at all, they actually treated me as if I were someone very important. I will definitely tell my friends, family, co-workers AND STRANGERS about both experiences!
You can learn a lot about customer service from Burger King!