DirecTV Inc Complaint - Horrible company!!! - DirecTV customer service
I have been a DirecTV customer for the past 2 years. I decided to cancel my service on November 10th due to financial issues. When I spoke with the representative and requested to cancel, at no time did she mention that I entered into a new 2 year agreement when we upgraded to the DVR in April 2007. I found this out later when this resulted in charges of $187.00 for an early cancellation fee. When I realized this I called back on November 13th and spoke with a resolution specialist to see about getting the charges reversed. She said she would have to send the request to account management and I would be notified by mail if the charges would be reversed. She then asked me if I would like to reactivate my account and just suspend it for 6 months and she would be able to reverse the charges. I told her I didn't know if we would be able to continue service in 6 months and I would have to talk to my husband. My husband and I finally agreed that we would reactivate then suspend the account so I called back on November 19th and spoke to another representative. He said that I could still reactivate then suspend my account and reverse the charges. Upon looking at my account he told me that the balance due had been charged to the credit card I had on file. That would be my debit card. At no time did any of the representatives notify or tell me this was going to happen and this resulted in $108.00 in overdraft charges on my bank account because they took money that wasn't there. I then told the representative that I wanted my money back and he said that if I reactivated and then suspended my account the money would be credited to my credit card within 72 hours. This did not happen so I called back today which is November 21st to see what was going on. The representative told me that I received incorrect information and I would not be receiving a credit. This made me very angry and I argued for sometime with her about getting my money back and asked to speak with someone who could help me. She never transferred me. She said she would escalate the issue to account management and I would be notified by phone within 7-10 business days. the customer service representatives failed miserably at handling this situation and if the first one I spoke to would have told me I would be charged an early termination fee if I canceled instead of suspending my account none of this would have happened. I cant express my anger and disappointment enough. I don't think DirecTV cares about their customers at all and this is a horrible way to do business. Maybe this is where they get the money for their $50 refer a friend program!!! I would not recommend DirecTV to my worst enemy!