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Hilton Hotels Informative - The Thieves at Hilton Honors - HiltonHornors
HiltonHornors
I am relating here my experience with the Hilton Honors program. More then a year ago I transferred 200,000 points form my American Airlines account to use them for a family vacation. That vacation for various reasons got postponed till this year. However when I tried a month ago to access my HH account, I was denied access. I called them and was told that since I had not used my account in a year my account had been cancelled. I appealed to them to reverse their decision as the points they so blatantly stole form me had not been award3ed by them in the first place and had been transferred from my AA mileage account. They in their arrogance offered to give me a bonus 5000 points for future stays. I have indeed learned my lesson and in future will not stay at a Hilton even if it is the only hotel in town.
Comments:
Posted by superbowl on 2007-11-21:
There is something missing here. Hilton does not cancel Honor's accounts because of inactivity for 12 months. Call corp and ask for help from a non CSR.
Posted by PassingBy on 2007-11-21:
Their Terms and Conditions clearly states that if you have no activity for one year they cancel the account.
Posted by superbowl on 2007-11-21:
PassingBy, I know that but they never cancel an account, and never one with 200,000 points in it. We have let ours go dormant for longer than 12 months without a problem. There is more to this story.
Posted by PassingBy on 2007-11-21:
I was only quoting their terms.
Posted by almead on 2007-11-21:
I wish there were more to this story then what I stated. I have wrote twice to them. I guess what they figured was that since I am not a business traveler, they did not stand to lose much by treating me this way. What irks me even more is that the miles that they stole form me were not even theirs to start with, since I had transferred them from my AA advantage account
Posted by Hugh_Jorgen on 2007-11-22:
See if American Airlines can help - you might not matter to Hilton, but a 200K AA member shold be entitiled to a least a phone call from American to see if they can help break the logjam.
Posted by keyjockey on 2007-11-23:
All I want from a hotel is the 3Cs. Cot, Crapper, Cable. I don't need a card at no cost to me accumlating points each stay.
Posted by tnchuck100 on 2007-11-23:
keyjockey, I agree with you 100%!!
Posted by chow on 2008-02-10:
Superbowl,that is weird Hilton will do that! Many hotels will love to have guest like that.
Posted by Inat on 2011-04-22:
hmmm...that would SUCK. However, I know that HHonors cancels their accounts and points after a certian period so i be sure to show activity. My last Hhonors trip was 5 nights in Rome .. .saving now for Fiji
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