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Frontier Airlines Complaint - Canceled Vacation to Los Cabos - No Los Cabos Mexico Flights
No Los Cabos Mexico Flights - Complaint
SACRAMENTO, CALIFORNIA -- Hi! I just wanted to share my misery...I bought tickets in June to go to Cabo San Lucas Mexico for Thanksgiving...Roundtrip Nonstop both ways. Well Frontier decided last week to change everything. They added a flight and a layover in Denver Colorado, an extra eight-nine hours on the flight back to Sacramento Nov26th. Thankfully they sent a little postcard telling me about the change. I called and they found me another way back through LAX, closer but still not a nonstop. Well then we go to Sacramento Sun Nov18th three and a half hours early, and you guessed it They Canceled The Flight #4524 to LosCabos MX. They had us all on concrete floors from Noon to 6:30pm waiting and waiting and waiting. They said the restroom door was not operating properly??? What a crock!! Oh! they would put us on another flight in a couple days??? Hello!! We had condos rented,cars rented,trips,fishing,a vacation. All Ruined by Frontier Airlines. But thats OK they said we could have a refund in ten days with NO Penalties! Mr.Sean Menke CEO WAKE UP! People depend on airlines to FLY. Fire whoever is responsible for the mess. Do not waste our time and money, get out of California. Save yourself do not fly Frontier Airlines. Sorry I ever heard of them. They do not have" I'm SORRY" in their vocabulary, the customer service department is not interested in our complaints. All they say is "the airline industry is known for canceling and changing flights." I wonder how things are in Denver? Any better? Any Worse? We live a six hour round trip drive to the Sacramento Airport. Plenty of time to think about Frontier Airlines and what a disorganized group of non caring people can do to your vacation. You would think five months is enough time to plan a trip? How much do we have to put up with to get things changed??
Comments:
Posted by superbowl on 2007-11-21:
Why didn't you drive to SFO and get to Los Cabos? You were only 1.5 hours away. After all the sitting around in SAC you could have been in Los Cabos? I'm not saying that like I know anything because I don't I was not there, but I would have driven over to SFO where there are lot's more options?
Once stranded in Spokane I drove to Seattle because I had dozens more options to chose from once we knew everyone in Spokane was full of cr^p about getting us out of there.
Once stranded in Spokane I drove to Seattle because I had dozens more options to chose from once we knew everyone in Spokane was full of cr^p about getting us out of there.
Posted by Not Mr.Happy on 2007-11-21:
Dear Superbowl,I Love NOLA, Thanks for the kind words...there is always more to the story. The reason we went with Frontier is because of the huge TV ads promoting the "New" route and cheap fares from Sac to SJD. Thats what we get, ads and animals on the tails of the planes. Heck! the spokes-dolphin "Flip" could not even get back to Cabo San Lucas unless he jumped in the Sacramento River and tried to swim home! See You Tube. Maybe thats why those humpback whales were in the Sacramento River? They were tired and just looking for an Alaska air flight back to Juneau?
Also SFO is usually guarded by lots of traffic,Bridge construction,Bridge destruction,wrecks, fwy chemical spills,and if you actually get to see the airport through the fog you have to travel another three-five miles south to park and maybe if your destiny allows it you are able to find a shuttle van to take you back to the airport.
Nobody says "Sorry", think about all the Mexican business that has been lost due to Frontier Managers canceling flights to MX. I was able to find a flight to SJD on a very courteous Mexicana Airline. Superbowl I hope you got to go to Pikes Market and get some salmon! Life is good in Seattle,Cabo,NOLA....Sorry Frontier you guys need a new dolphin.....Flip is stuck in Sacramento waiting for a flight. Not Mr.Happy
Also SFO is usually guarded by lots of traffic,Bridge construction,Bridge destruction,wrecks, fwy chemical spills,and if you actually get to see the airport through the fog you have to travel another three-five miles south to park and maybe if your destiny allows it you are able to find a shuttle van to take you back to the airport.
Nobody says "Sorry", think about all the Mexican business that has been lost due to Frontier Managers canceling flights to MX. I was able to find a flight to SJD on a very courteous Mexicana Airline. Superbowl I hope you got to go to Pikes Market and get some salmon! Life is good in Seattle,Cabo,NOLA....Sorry Frontier you guys need a new dolphin.....Flip is stuck in Sacramento waiting for a flight. Not Mr.Happy
Posted by autumn35802 on 2007-11-22:
Why would you want to go to that cesspool country?
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