Macaroni Grill Complaint - Refused Service

Review by chaplee on 2007-11-21
NASHVILLE, TENNESSEE -- Unbelievable!!! The Macaroni Grill in Nashville, TN (Oprey Mills) refused to serve my daughter's family of 6 on the 21st Nov 2007 because it was a "fire hazard." This was my son-in-law's only night to be with his family and they'd eaten at this restuarant before. Evidently there was a posted sign that suggested their "intimate" dining experience might limit customers if they had to move tables or otherwise accommodate 6 people.

So much for customer service, engaging the community, encouraging families to be together, and showing young children whey they should eat there as they grow up. No more Macaroni Grill for this large exgended family, that's for sure!
Comments:17 Replies - Latest reply on 2007-11-26
Posted by Principissa on 2007-11-21:
If they are saying it is because of a fire hazard then it might be true. A phone call to the fire inspector to come in and check out a violation could have them ticketed or shut down until they came up to fire code. If a fire broke out and someone couldn't get out because they had to jump over tables the restaurant could get sued. I'm sorry your dinner was ruined, but please don't fault the chain for obeying the law.
Posted by WhineX on 2007-11-21:
Yep, much better for them to violate fire code. That way, if the place goes up, most of the customers can die in a heap near a clogged exit door.
Posted by Anonymous on 2007-11-21:
I'll have to side with the two previous posters.
Posted by ejack053824 on 2007-11-21:
Fire Codes...who needs them? It's fun to watch shyt just burn down. LOL! Poster...try be more understanding on this and don't let your panties get in a wad.
Posted by Aerocave on 2007-11-21:
...and then the surviving family members of chaplee will sue the Macoroni grill for violation of fire codes!
Posted by miketech on 2007-11-21:
Break a fire code violation to seat your family? I really don't know what to say.
Posted by killerklown on 2007-11-21:
"Shut the hell up and quit your whining" seems appropriate...
Posted by madconsumer on 2007-11-22:
i thought it was a race issue?!
Posted by sarahnkrystal on 2007-11-22:
You honestly can't expect them to break fire code for you. Do you? You could have split your party up and been sat in adjoining tables. It's not that big of a deal.
Posted by runaway on 2007-11-22:
Wow, I'm sure your dinner was so important it was worth risking your life and those of the other patrons. Talk about entitlement issues.
Posted by heaven17 on 2007-11-22:
Nothing more heart-breaking than the refusal to seat a large, exgended family.
Posted by chaplee on 2007-11-23:
Sarcasm aside...the issue was that they would not seat my daughter's family of six anywhere. The "fire" was an excuse..they had plenty of tables able to seat six or more where there was no "fire hazard."
Posted by Anonymous on 2007-11-23:
Sorry, we've already rendered our decision on this one.
Posted by Principissa on 2007-11-23:
Agree with Parrot. I don't know of any establishment that would play make believe fire hazard.
Posted by Bell on 2007-11-25:
Was there nowhere else to eat that night? Your daughter is a big girl. She can deal with it and move on.
Posted by chaplee on 2007-11-26:
Conclusion: The regional Macaroni Grill manager did the right thing and responded to my daughter's family in a very professional and "customer friendly" way.
Posted by Anonymous on 2007-11-26:
chaplee, thats great news!

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