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MCLS - Bridgeview, IL Complaint - Shoddy Service - Shoddy Service & Paperwork-Cheated out of trade in

Review by gemini1993 on 2007-11-23
The original MCLS H8Ter isn't lying! If one takes the time to search the web, there are several complaints about this dealer that should fined and shut down! I can't believe that they are being allowed to exist. I will find every way to put them on BLAST until I recover the $1,200 they owe me! Here's my say...It's a bit long (2-tierd, because I'm still dealing w/their BS! stemming from a year-old purchase).

Dear MCLS Owners/Management:

Here's a year-old complaint that's yet to be settled. It stems from your non-payment due to me from a trade-in. Because of my work schedule/travel, I've not had the time to diligently pursue the matter, however, that's changed and I'm prepared to recover the money that's still due to me. Over a year ago, this letter was sent to your dealer personnel, the Illinois State Attorney's (via email) and posted on www.complaints.com. Since that web posting, I've been contacted by three other gentlemen with similar or worse experiences. We are all now prepared to support one another by sharing our experiences (whether via affidavits, testimonies, etc.) until we all prevail and receive just retribution for these unjust and dismal experiences with your Bridgeview dealership. I am SHOCKED that MCLS is still operating based on our abysmal experiences of fraud and being cheated!

Just a couple weeks ago, I got a flat tire, but couldn't remove it because MCLS provided the wrong key locks. Eventually I used a can of temporary tire repair to inflate the tire so that I could drive about 30 miles to an Infiniti dealer. They removed the locks and replace with regular lugs (cost: $50!).

I will NOT be ignored and I won't go away until I receive my money! And please note that if I don't receive the amount stated in the letter below by Thursday, Nov 29, 2007, I will pursue the only option left and that's to have a small claims court judge grant the amount, plus restitution to me. I will also forward the following letter to the "Chicago Sun-Times,"(directly to columnist Mary Mitchell, a former college classmate)"Chicago Tribune," the "Chicago Defender" as well as other media outlets.

Lawrence Smith
312-388-4715
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On Oct 6, 2006, I purchased an Infiniti G35x for the sum of $24,286.48 from Midwest Luxury & Imports -aka MCLS- (9310 South Harlem, Bridgeview , IL , 60455 –
708-599-1002). The transaction was completed by salesman, Matt Rega and ultimately general manager, Sam Mustafa (sam@mclsautos.com). The invoice included my traded-in 1999 Saab convertible for the amount of $7,250 for which MCLS was to issue a check payable to my financer Health/lien holder Healthcare Associates Credit Union.

However, on Monday, October 23, I checked my HACU accounts on-line and realized that I had not one, but two car payments! One for the new car purchase (Infiniti) and a second one for the traded in Saab 93 (that MCLS never submitted payment for and that I no longer possessed because it was traded in and left at MCLS!) I contacted HACU who told me that they never received payment for the trade-in. I, along with HACU representatives then made several calls to resolve the matter with Midway Luxury & Imports (Mr. Mustafa and the Finance Dept) to no avail. Faced with 2 car payments, I emailed a complaint to the Attorney General’s office and Cc's Mr. Mustafa.

That’s when I finally heard from Sam who contacted me with a surprised (and insulted) tone in his voice. He was stunned that I would make such accusations after he went out of "his way to satisfy my consumer needs." Oh…did I mention that I also waited approximately 3 hours for the vehicle to be driven from another location to theirs and was about to walk out when the car finally arrived!!

This is only one of several mismanagement issues I experienced from MCLS. About two weeks after the initial purchase, I agreed to return the Infiniti for minor paint/detail work and to retrieve the vehicle’s missing car mats, key fob and owner’s manual. Some of these matters were finally taken care of after making several phone calls to Mr. Mustafa. However, I’ve yet to receive my new registration and owner’s manual. (the registration issue was finally settled, fall '07)

Calling and leaving messages for any of Midwest ’s personnel is fruitless. Incoming calls are screened: the one time I did get through to speak with Sam is when the operator asked my name and I replied “A VERY DISSATISFIED CUSTOMER!”

And Midwest did finally pay my lien holder for the trade-in ($5978.57) but cheated me out of $1,271.43; the credit balance now due to me from the trade-in.

This is wrong, and no one should have to endure such gross dissatisfaction especially when it comes to such a huge purchase. So buyers, BEWARE!

Lawrence Smith
312-388-4715
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