Alamo/National Germany Complaint - Car broke down during rental
GERMANY -- While in Germany I rented a car for 7 days. The second day the oil light went off, I called the assistance to know what I had to do, they sent a technician that said there was NO oil in the car, I had to pay for the oil.
The third day I got up at 5 to take my husband to the airport, and the car would not start, did not have cash only American Credit cards that the cab would not take, we had to stop someone on the road and beg for a ride to the airport. I called assistance (and I was very upset, I am sure it is in their notes)another technician came - said the battery was not good, he jump-started it and told me to drive around for an hour to make sure it would recharge well.
(Said the battery might be too small ?!) When I returned the car I explained to them what happened, they refunded the money that I paid for the oil, and then said that they will probably give me 10% off my rental for the inconvenience.... and the tip my husband gave to the person that drove him to the airport and the fuel that I used to drive around Munich for an hour during rush hours. Since then I have been emailing back and forth with the customer service and they say there is no proof of evidence that I need a refund. They say they will not refund me because the car did not need any repairs after we brought it back... (who knows for sure?) And I mean, that does not even matter because...it had a lot of repair done while we had it!!
NEVER USE ALAMO/NATIONAL in EUROPE.
I don't recommend it. Customer Service not very friendly and not very customer oriented.