Polaroid Complaint - Customer Service and Quality
MICHIGAN -- I purchased a FLM-2632 HDTV unit on 11/22/06 at Circuit City, and the young man tried real hard to sell me an extended warranty. But I did not purchase one because these warranties are expensive. Yeah, I know, look where I am now! (I think he may have known that I would have a problem). Exactly one year later from the date of purchase (11/22/07) the TV quit. Since I am away at college some 90 miles from my residence, I have rarely used this TV.
It just sits on top of my dresser at home. I had come home for Thanksgiving break to find the picture with 3 horizontal bands that consisted of vertical colored lines within each band. I tried to hook it up to my cable connection down stairs to see if it was my OTA antenna that was causing the problem, and it was clear that it was the TV.
I have contacted the company via their web site, but I think it will be a big waste of my time and effort. I have read reviews on several other sites about Polaroid, and believe that they will do nothing for me since others have had their products quit much sooner within warranty periods. Some are still waiting many months later for a first reply from Polaroid. I guess the next step would be to file a complaint with the BBB, but than again, nothing will probably come of that either. I do not want to waste any of my time with these people.
I will never buy a product from them again as long as I am alive, if this is not resolved soon. I will wait a week to hear from them, then I will take other measures. I don't know about all of you, but I am tired of getting ripped off from these companies that will not stand behind their product, and has poor or NO customer service!