JetBlue Complaint - Refusal to refund ticket(s) after death of husband
On 10.14.07 I purchased a round trip ticket for my 18 yr old son to fly on 10.17.07 due to an emergency with my oldest son and his wife. They were expecting and their baby was suddenly coming a bit premature, and they needed a 'nanny' to stay with their two other children. (My grandchildren).
On 10.16.07 my husband was rushed to emergency and not expected to live. That same day my oldest son called me to let me know the horrible news my grandson died just after being born. I called to cancel my youngest son's flight as he felt he was needed at home for a few days due to the condition of my husband, and my oldest son had stated they wanted to be alone for a few days and also wanted my youngest son to be there for their father. I was beyond distraught, and the operator assured me the flight was cancelled going both ways. My husband died the next day, October 17, 2007. (The day my son was due to fly out)
Just a few weeks ago I checked to see if there was a credit on our account at Jet Blue, and found they gave us credit for only $124.00..the explaination was he failed to show up for one half of the flight...which half would that be? The half that was across the country....and how come that wasn't cancelled the same day as when I called to cancel..no one knew the answer other than the operator handling the situation failed to write it all down correctly. Therefore, I was asked to fax a copy of my husband's death certificate to 801.944.4840, which I did. I have a copy of the fax bill. It did arrive. No answer, though, and no credit given.
I also included a letter outlining all the terrible circumstances which I have previously mentioned. No answer. Included my phone number, etc. no answer.... called, put on hold... no answer.