Chase Manhattan Bank Complaint - Chase Does As They Please
My husband was the primary card holder on Chase's Visa card, which we he closed due to the high interest rates, and I was only an authorized user on this account. Due to being an authorized user, Chase refused to talk to me when I would call with a problem during the period this account was opened, as they would only speak to the primary card holder.
When my husband passed away, I called Chase to notify them of this, and they immediately changed the account to my name and made me the primary card holder and they even reopened the account, when I told them the account was to stay closed. I never authorized this account to be changed over to my name, reopened, nor did I state that I would be responsible for the balance due on the account. When I called them they said that I was always a primary card holder, and I told them I have proof for several years back that this account was only under my husband's name. They told me to write to them to get a copy of the application. I did this over a month ago, and they have not responded to date.
I called their office again about all of these problems, and also not receiving a copy of the application to open the account and a copy of the letter of acceptance. They told me that I authorized the account to be reopened, and that I said I would be liable for the balance. When I told them I never said this, and who ever entered this information should be fired they refused to speak further with me. They stated they couldn't speak with me as they didn't have my social security number or my mother's name on file.
If they didn't have this information I wanted to know how could they switch this account over to my name, and they refused to say anything further. Now I have to sit down and write to them again, and hope they reply. While I am writing the letter to them, I will also write a letter to the Federal Banking about the scam they are pulling with me.
I am not the only one that had and is still having problems with Chase, as I have spoke to several other people, and found out that Chase likes to open accounts with out authorization from the person. This is how fraud happens when banks do things with permission from a person.