Fox Rent A Car - San Juan P.R. Airport Complaint - Unethical Business Practice
SAN JUAN -- The information below corresponds to rental car reservations made through Cheap Tickets on October 17, 2006.
At this moment I just want to make everyone aware that Fox Rental A Car in Puerto Rico does business in a dishonest and unethical manner.
We arrived in San Juan on Dec. 25, 2006 at around 2:30 PM. We immediately called Fox to let them know we have arrived but nobody answered the phone, so we proceed to the pick up zone outside the terminal and waited until 4:00 PM with continuous unsuccessful attempts to contact Fox personnel to pick us up.
As we were standing there waiting on Christmas Day, we were told by other local rental car companies and was later confirmed, that Fox had sold out at higher rates the cars that had been reserved for other customers. In addition to us there were many other families at the terminal making new transportation arrangements thanks
to Fox lack of concerns for its customers.
Later on the same day at 6:00 PM, after I've made my own arrangements to get out of the airport I called once again. This time I was able to talked to Mr. Hector Velez, a Fox employee who confirmed all I have written above.
Fox Rent A Car in Puerto Rico is not to be trusted. The experience with Fox in P. Rico was less than rewarding.
I have rented cars with Fox before and never had such an unpleasant experience. The manager of Fox in Puerto Rico should be ashamed of himself, and learn to threat his/her customer with respect.
If you have reservations with Fox for these Holidays, make sure you have some back-up....