Company Response on 07/20/2010:
ANN MARGARET IS POSTING FULL OUTRIGHT LIES ABOUT ME AND MY COMPANY! ALSO, SHE HAS OMITTED ALL OF THE DISHONESTY SHE HAS COMMITTED!
The NJ state consumer affairs has NO complaints against us. Call them, they will not tell you that we have the worst record in the state nor will they tell you not to do business with us, as a matter of fact there are NO complainst against us, NONE. The statement that the manufacturer told her not to do business with us is also a lie, because why would they continue to sell us carpet then tell consumers NOT to buy from us. This doesn't even make sense. This is another one of Ann Margarets lies. I am shocked to find out that this web site would allow her to publish online lies without some kind of proof!
Let's start with the fact that she complained about pulls and wear in a carpet and we immediately sent out an inspector from our company and we immediately contacted the manufacturer and filed a claim on her behalf since we don't make the carpet and don't warranty the carpet, the manufacturer does! The manufacturer found that her 2 dogs had pulled the carpet and the chairs had worn the carpet and considered that abuse. She was not happy with this report and so we advised her to get her own independent inspection, so we would have something to send back to the manufacturer. I'm sure that you can guess that this completely independent inspector found the exact same issues caused by the consumers fault, not the manufacturer's, not my company, and absolutely not at my fault. Ann Margaret still wanted to fault our company and took us to court. Even though our contract states we do not warranty the carpet the manufacturer does. I personally went to court and because I personally was not aware that there was this issue until summoned to court, due to serious personal health issues I was not available until a few days before the court date, I spoke with Ann Margaret face to face and saw how upset she was and agreed to replace her carpet or different product of equivalant value for her FOR FREE!!!! Wow, Ann Margaret does not mention this in her 3cents does she? Because she is so dishonest and spreads malicious lies! Ann Margaret agreed in court to reselect a different product. We sent out our sales rep and she reselected a laminate flooring which cost more than carpet, as often laminate does. She put the difference of the laminate and the original carpet purchase on her credit card and wrote a new contract with us for the difference between the original order and the new one. Again, Ann Margaret doesn't mention this either, HMM I wonder why, let's see. We order the new material and then try to contact Ann Margaret 5 separate calls, leaving messages to schedule install. Not so much as a courtesy phone call back! A few days later we receive a dispute for a refund on her credit card for the new material, which she DID receive back her money. Again Ann Margaret lies about not receiving this money back and about not being able to contact us. Please, lets get real here! The credit card company had no problem contacting us, nor does anyone who makes the phone call. Then she goes to court and lies to the judge and says we did not fulfill our end of the arbitration and did not install the new flooring, she never told him it was due to her nonr-esponse and cancellation of her credit card. In the state of NJ she did not even have to notify me that she was going back to court, all she had to do was go back and state under oath that I did not follow through with the court promise I made. I wonder if Ann Margaret knows the penalty for lying to a judge? So she received a judgement against me and for an absurd amount that was $2000 more than she even paid for the carpet originally. I can't imagine how much more I could have given to this consumer when from the very outset it was not even my, or my companies fault for her carpet problems, no company will come back and freely give you a new carpet that YOU have ruined, but that is exactly what I tried to do and would have done had she followed through with her end of her court promise because I did not want to cause any hard feelings for this customer. I feel my next step is to post the records of these inspection reports and court documents and her the new order she had made with us then cancelled on line to clear my good name and to prove that Ann Margaret is full of hot air and does not deserve any money or replacement of any kind from anyone. She lost her chance because she dishonestly tried to gain something more than the gift she was already handed.