RCN Complaint - RCN Customer Service -- Appalling
CHICAGO, ILLINOIS -- From my very first dealings with RCN right up until my decision to cancel, customer service has been appalling. RCN missed three installation appointments. Calling RCN's customer service line is a complete and utter waste of time. RCN operates on the premise that apologies are customer service. After days of persistence and writing to their corporate office, I received a substantial discount for these missed appointments.
Fine, I gave RCN another shot. During the next two years, my cable was unreliable and my phone frequently out of service. Every time, I would call 1-800 RING-RCN and wait for hours before finally be disconnected. A few times a customer tech has come out but did nothing to fix the problems.
Today, the technician came with incorrect equipment that was hooked up improperly and left. I called to ask about this and was told they would come back today with the proper equipment. Naturally, that did not happen. I called again and went through the phone tree to nowhere, as usual, and was finally told that they had scheduled an appointment for Tuesday, 11-2. No one called me and I was not aware of this appointment.
This was the final straw. I'm done with RCN. Run from their ads. In two years, their service has not improved at all. Clearly, this company does not want their customers to be able to call for any service. Even more clearly, this company has no interest in retaining customers. My advice is don't even consider RCN.