Fred Eyer Complaint - Bad Customer Service
GRANTS PASS, OREGON -- After receiving the paper last night I noticed that that the wicker hampers and chests that I bought a few days ago were on sale for 50% off. So while I was shopping at Fred Meyers this afternoon I went to customer service and asked her if the store did adjustments for things bought prior to a sale, she said yes and I asked her if I needed to bring the wicker in and she said no just the receipt. So after dinner I went back to town with my receipt that totaled $108.96. I figured for that amount it was worth my time and gas, but boy was I wrong the guy at customer service told me that I had to bring everything back get my refund and then repurchase them. He told me that the Lady that told me I only needed my receipt did not know what she was talking about. Then he called the night manager and old him the story and he agreed with what the guy told me and not what I was told earlier.
They made me feel like I was trying to pull a fast one. Oh they did say that they would inform the lady of her wrong answer to me. So needless to say I am out what I feel was rightfully mine. I was so upset when I left the store I almost went home and packed up the $225.00 worth of groceries I had bought earlier but I had cooked dinner d used some of them and it was getting very late. Please do send this to Fred Meyers and tell them not to choke on my money when thy go to the bank.
Thank You, Jeannie Baker
Even though I don't like shopping at Wal Mart I will be doing just that, at least they have never treated me crappy.