Circuit City Informative - Never Buy In Circuit City
UNION SQUARE NYC, NEW YORK -- It is one of the worst experiences in my life time.....
We stood 5 hours in the line to buy a laptop advertised for black Friday (HP DV6439 price 549 USD) at Union square location of circuit city. No one ever mentioned when we stood in the line that this offer is only valid for a limited number of early customers. When we reached counter he(Associate name is ROOT or ROOD)if I remember correctly) suddenly increased the price and offered me the same laptop at at extra 139 USD first then he bargained me that he can offer only 100 USD extra. I bought it and he did not explain me that 100 USD he charged me that was not refundable, so I assumed that we can return if we don't like it. I found a better deal with superior processor with less price and I went to return the laptop next day morning. I did not open the box and then here comes the story...the same associate and tried to explain me that he did mention that 100 USD not refundable at the time of purchase which is COMPLETELY false. Then he told me that there is 15% restocking fee (which is only APPLICABLE if an item is opened and packed in a different box as per guidelines).
We tried to argue that he did not mention any thing about 100 USD charges...but he never listened to us and was very arrogant. He told me that he does not want to charge restocking fee but 100 USD is not refundable as if he favored me which is very silly. When I wanted to speak with his manager he says he is the boss and there is no one else superior to him at that shop which I think tells what kind of people they have in the shop. When we called him to speak again he comes and says a dirty (he said:"I am not going to PEE here again and this is the last time I speak to you") word which prompted me to call police, however I tried to find some other manager, luckily we found one and he listened our case and agreed to refund the whole amount.
I would never ever visit any of the circuit city stores in my life again after this experience and would not recommend any one else rather I would discourage every one that I know off. These kind of useless and careless associates will always ruin the name of popular stores like this. So I recommend all the people who look at this review please be careful when buying any items at CIRCUIT CITY and extra careful when asking about return policies. I would rather recommend don't buy at all any thing in CIRCUIT CITY.