Whirlpool Water - Model FG1H4040T3NOV; S/N 0537119437; PROD. # 0730266
Flamelock Water heater
MISSISSIPPI -- I am writing about a water heater that we purchased on Oct. 1, 2005 for our rental house in Pascagoula, MS after Hurricane Katrina. The house had sustained damage from 2 feet of water that was a result of the storm surge. My husband went to Lowes and purchased a 40 gallon gas water heater to replace the one that had been ruined by the storm. His mistake was that he went to Lowes and bought a Whirlpool (nightmare) water heater. Since the purchase and installation we discovered the error of our purchase.
The water heater lasted about 20 months (that’s 1 year, 8 months) and then the problem started. In June 2007 the burner went out and would not light so of course we went to Lowes to see about repair or replacement. Lowes told us that since we did not purchase the extended service plan we would have to go back to Whirlpool Product Service. That’s when we went to the internet to get info on Whirlpool Product Service and found the Consumer Affairs .com article on these water heaters. The article was right! We called Whirlpool Product Service and they gave us the name of a plumber who would replace the thermocouple. Then we could have the plumber call Whirlpool Product Service and tell them the part was bad and they would send him the part. All we had to pay was shipping and installation or we could purchase the part locally have the plumber install it and send in the receipt for the part. We opted to have a plumber buy the part and repair the water heater.
Before we could send in the receipt we received the Class Action Lawsuit letter telling us what our rights were. The letter offered a free replacement of the thermocouple assembly (a $15.00 value). Since we had already spent $149.77 to have the water heater repaired we did not see any positive outcome here. We were right, in October 2007 the water heater thermocouple went out again. This time we just replaced the water heater with a RHEEM water heater at a cost of $600.00. Copies of invoices attached.
The reason we are sending this letter is to let you know that your product stinks and that we will never purchase another Whirlpool Product or any appliance at Lowes. We also plan to give this letter as wide a distribution as we can determine is applicable.
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