Sofa Express Complaint - Sofa Exchange And More!!!
DAYTON, OHIO -- If I can save one family money by not buying from sofa express I have won. Listen closely, I work for these guys for about 5 years delivering,i I've stayed this long for many reasons but let me tell you.. As a person who see first hand what this company does to people I am astonished and embarrassed.. Let me start by calling out all the warehouse managers, CEO, sales managers and anyone else who is in a position of leadership. All of these people don't have a clue on managing a company. Most of them got their job by default by knowing someone but are truly not qualified. I have tried to tell them via suggestions,emails and face to face rants but they cant grasp the concept of proper furniture, warehouse procedures. Now let me state a few examples: once your furniture makes it to the distribution center in Ohio it gets abused! It gets thrown around,mishandled and mistreated by all who touch it. No one cares at all about it. If it is to be delivered it gets worse. The nice new sofa is stripped of its clean plastic and wrapped in about 6-7 dirty pads and loaded improperly. Now about the pads,us delivery guys use these pads to wipe our feet, cover puddles, lay on the ground to assemble stuff even use them to trek around a house to cover mud,animal crap and who knows what else. These same pads don't get washed but are used to cover your sofa!!! If the warehouse has a used piece of your style furniture it pulls it from a "staging" area, meaning it is used, rejected damaged stuff. I delivered a few "new" sofas with dog hair on them.
Don't pay for fabric protection because the warehousemen are too lazy to do it and just put the sticker on it to show that it was done, lie. The "leaders" are only out for their salary and don't watch these guys. Just a few more things...Expect a lie about the arrival date, wrong colors and misc damage and unprofessionalism. Most delivery guys don't care about your walls and such because their paycheck was probably shorted and we are told to lie to the customer about various things:(used,new,fabric protection). Last but not least:do not buy case goods! They will be damaged somehow someway. Sofa express should be out of business by 2008 sometime. Please go somewhere else. Thanks.