Magellan GPS Informative - Magellan GPS - Worst Customer Service in the industry
The audio on my Roadmate 6000T ceased functioning after 8 months of use. I was told by Magellan's technical support people at the call center in India, the unit had to be sent to the ONLY repair center in the US, which is located in Texas. I did so on Sept 7, 2007. Having not received the unit back by late October I called again and, although it was already obvious they had lost the unit, I was told it was being repaired and would return in 5 to 10 days. 14 days later, when I refused to believe them when they said it would NOW be returned in 5 to 10 days, I was referred to another department (still in India). 1hr and 56 minutes later that person admitted the unit had been lost and they would provide me with a NEW .. but different unit (of lesser value, but theoretically better quality) in.... 5 - 10 days. 10 days later, I am informed the unit was inexplicably not sent out, but will be sent out via two day air and I would receive it in 3 days. 10 days later, I am informed it has not been sent out and there is yet another error in the order, but I will be receiving it in.... 5- 10 days.
The company does not have a customer service or complaint department. They freely admit that all call centers are located in India and that it is not possible to speak to anyone in the U.S. to voice any kind of complaint. They refer you to the website, but there is no complaint of customer service available there either. If you write to the "webmaster" no response will be received.
The product was bad and the customer service is inexcusable. And no, I still have not received the unit back. DO NOT PURCHASE MAGELLAN PRODUCTS. There are numerous other companies out there that have similar products and far superior customer service.
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