McDonald's Corporation Complaint - Customer service has been stolen by the staff
LLAS VEGAS, NEVADA -- Why is it when I go to eat, the service never matches what the TV commercials make us believe we will get? It's bad enough that I now need to take an interpreter with me just to order- My Polish Great-grandmother Kaszinsky made her children “learn the language of the new land, not the old country" as she put it; She understood. The order takers are masters of making me feel like I'm in the wrong for complaining if I have to slowly explain what I wanted when they ring it up incorrectly. I am by no means the master of correct grammar; however, I am always open to learning and improving my abilities. Why all of this fan fare over a fast food fungus like McDonalds? It is because this company is the blood pressure monitor of the culture of America. They reflect back more than the enlarging of our society’s waistline.
Fransisco, at store 17708 in Las Vegas recently gave me my order of Asian Salad without the little bags of almonds. I asked him for the bag and he said we don't have any. I had already eaten several bites the salad before our conversation and I politely asked him what he planned to do to rectify the situation upon notice of his blank stare. He said the only choices were for me to eat it without the almonds, or to bring the whole salad back for a refund....while I was there at the counter, five (yes 5!) other customers came up to complain about messed up orders as well. Not once did I hear "Sorry", "Thank-you", or any other well-mannered verbiage spouted from the mouths of the employees other than the word "yeah". The "ghetto" lingo that has become the iconic language of our "look at me" generation is a reflection of the new “no one else matters” standard in America!
Why has the influence of poorly educated, unmotivated, self-absorbed gangster wannabes become the only aspiration of so many young people. You see it in the clothes we buy and the street language we hear on television. Why has the world found favor with people that can only find validation, not through their personal achievements or good values, but only through their vulgar language, scarring tattoos, and acting like something they have seen on TV? Is behaving like Snoop Dog (Snoop Dork in my book) the highest accomplishment a human being can achieve? Does his standard and values of being reach the zenith of all that human being should and can become? Someone let me off this train! I beg you!
The search for the meaning of life should reach higher than the hydraulic bounce of a low-rider car (insecure-mobile), more in depth than the foundation of make-up, or farther than the pass of a football. Maybe McDonalds should try training their employees the fundamentals of respect, common courtesy, and self-initiative. As Fransisco seems to have none of these attributes when he didn't stick around for my answer but went on to make a milk-shake and just ignore me as if I was no longer something to worry about, I realized he just didn’t care. This lack of care for others (the minimum wage syndrome)was really a reflection of his lack of care for himself. Once, I had a job that required me to clean toilets and I didn’t like it; however, I had enough self-respect to make sure that they weren’t just clean, but that they sparkled! Is the sparkle in America gone? The “judgementalists” among you may claim I am intolerant for a variety of reasons to single out a working class group of people even though I was working in the same class when I cleaned toilets; wouldn't their hate of an intolerant person make them intolerant as well? If we, through our desire to be tolerant accept and celebrate mediocrity, ignorance, and selfish rudeness, we have failed as a species. Life isn’t just about the destination of our journey- it is about how we strived for decency and the lifting of a higher hope along the way.
I ask McDonalds to not just make money, but make an effort to add richness to our society.