Domino's Pizza Complaint - Domino's Pizza - Brooklyn Park, MN (West) - Order one thing, get another, Manager who says
BROOKLYN PARK, MINNESOTA -- It's been a long time relationship but tonight me and Domino's are getting a divorce.
The Brooklyn Park, MN (West) location has lost my business. We've been ordering from them for something like 15 years but after the way their young manager treated us tonight we've said goodbye to them.
After seeing a commercial for "two mediums for $12.99" I called to confirm what I had seen in passing. I ordered two regular, medium pizzas, one sausage (light cheese, of course) and the other pepperoni. So far, so good.
What arrived were two disgusting looking "Crispy Melts". Yuk. I called them back and they promised to send two replacements.
Five minutes later their manager for the night decided that after 15 years of business with them they'd had enough of our money and that he'd rather we go elsewhere.
He called to tell me that I had indeed ordered "Crispy Melts" - words which would never come from my mouth even under morphine - and that he had no intention of replacing them without us paying for them.
I was shocked.
I said "check the records, look at what we've ordered every time for the last several years and you'll see that what I ordered tonight is exactly the same thing". He said, "I took your order and you ordered 'Crispy Melts'".
He offered his GM's phone number, which I didn't want because I just could not believe they'd be so short-sighted and such poor business people. If the GM is keeping this kid on staff it's because he thinks the same way.
In the end, he didn't care what happened and dug his young heals in stating that there was no way they'd be replacing our pizzas.
And that is grounds for divorce, sadly.
It was a good relationship. We'd have the occasional Domino's and they'd make them exactly the way I liked them. But they've gotten cocky in their near-monopoly of the area. We have very few options here and Domino's is feeling pretty secure, feeling like they don't need me.
I always cut someone slack for mistakes. Mistakes happen. When they happen all I ask is that they do the right thing and make up for it. That’s why I called them back, to give them a shot at making it right. But when they promise to do that, then call me back and rescind that offer and then worse, tell me that it was my fault when I know for a fact it wasn’t, that’s wrong.
So it's goodbye to the Domino's on Brooklyn Blvd, Brooklyn Park, MN. I suggest that if you must order from them you are very, very clear about your order. Make sure it's repeated - out loud - and that you record your conversation. Short of that this restaurant can deliver whatever they want to your table, make you pay for it and claim that's what you said you wanted. Imagine going to your local sit-down restaurant and being treated like that. You'd walk out.
We are walking out on Domino's forever.