Gateway Complaint - Repair - Gateway model mx6930
PITTSBURG,, CALIFORNIA -- I purchased a gateway computer last November from best buy. This was my 2nd gateway computer I purchased within 2 1/2 years. I had to replace my first one because it would not take a charge. The connection in the computer was "wiggily" I NEED my computer for work. So I bought a new one.
After about 9 1/2 months of using my new computer the same problem happened as the first. I couldn't charge my battery. I went through 3 adapters I had to tape onto my computer for my computer to get any power to it at all. My computer was working it was just not getting power to the computer or o charge the battery. I called gateway to send it in for warranty repair. I was told a box was being shipped to me to send my computer in. I was told my warranty was going to expire soon and asked if I wanted to renew it. I declined at the time. They gave me some numbers to put on my box. I attached those numbers to my original box that I got the gateway in.
I waited and waited and after 1 1/2 weeks I called Gateway back asking about my box. They said it was supposed to be sent out to me but it wasn't they assigned me new numbers to put on my box. (which I did) they told me the box was being sent out. They mentioned that my warranty was to expire soon. I declined again. so once again..... I waited and after a week I called Gateway and asked about my box. and the same thing happened...... no box. I was reassigned numbers to attach to my box. I told Gateway that I would pay for the shipping. I had the original box the computer came in. they said no that it had to be sent out in there box to the address label they provide. this happened another time. I called back again and was told the box was delivered which it wasn't. this time though I renewed my warranty. I paid over $100 because I had the suspicions that Gateway was stalling so they wouldn't need to cover my repair. I attached the new numbers they provided me with to my box.
Finally the box came. I sent it in to Gateway and 4 days later I get a call saying that the warranty didn't cover the motherboard getting wet. My motherboard DID NOT GET WET! I sent it in because I couldn't charge my computer. If I charged my battery in a friends computer and used it on mine.... there was no problem!!! MY COMPUTER WORKED!!!! I requested pictures of my motherboard which I never received. I called gateway and was told to call this number and when I called it the lady was so rude. Told me my computer was already sent back to me I told her I requested photos of my motherboard and she said they could send me them. Gateway records our calls for quality. If they could review the call to this lady she first said it was sent back to me then she said she can send me photos. When I questioned this she said "oh, it's still down in our warehouse" What was gateway going to do send me photos of somebody else's computer?
I sent my working computer in to repair the plug. and the diagnosis... (after I spent more $ on a warranty) which didn't even kick in.. I was told the motherboard got wet and it wasn't under warranty.
I believe that Gateway lies about the diagnosis and that they steal.