Ashley Furniture Complaint - Unhappy customer
REDDING, CALIFORNIA -- I would like to tell you the following information as simple as this
I purchased from Ashley Furniture, and paid cash for a living room set, a dinning room set four months ago, so far the following events took place the couch has fallen apart,the dinning room chairs have fallen apart and the cousin's in the chair are flat, now when I went to the store mind you four months ago I had no problem paying cash for the furniture, I also purchased insurance, in case something went wrong also special fabric spray to protect the furniture
"Here is what happened"
I have been transferred to many different people
(not good practice)
I have ask them to bring me a new couch and chair
as I do not relish the thought of eating on the floor or setting on the floor because I have no springs in the couch,
the response from the employee is (it can be fixed, "YES BUT WHEN ARE YOU GOING TO DO THAT)
THIS FURNITURE LOOKS LIKE IT IS 20 YR. OLD.
and not what I expected I have never experienced such disappointment, and poor business practices.
I was to my understanding that this company clearly would stand by there furniture,this is not what I purchased, I asked for my money back which is in the sum of $6,000.00 or there abouts and what do I get in return, (I have to transfer you to someone else) If the furniture fell apart in four months, how is fixing it going to help it is faulty and I would like my money back to go somewhere else, so I can set on my furniture, as that is what I bought it for or bring me a new couch and chair
So far I have received nothing but the run around
I am posting this message because I have never been treated so bad, and with such unconcern.
Carol Ann Brigman