Browning Chevrolet Compliment - Truck Repair
MADISONVILLE, KENTUCKY -- About 7 weeks ago the instrument cluster in my husband's truck stopped working. We called the service center at Browning and were quoted a price of 575.00 for parts and 250.00 for labor. After removing our hearts from our stomachs we went online and did some research and found that they were issuing a special repair on his particular make and model of truck because of the instrument cluster prematurely failing.
We called GM and spoke with a wonderful woman who issued a case number and did a three way call with Browning to schedule repairs.
We took the truck in the next day to get inspected and they said that the part we needed was on back order for two weeks, but they would call us as soon as they get it in.
We got the phone call today at 3:15 P.M. that the part had just arrived at the service center and they wanted to know if we could bring it in to be repaired by 3:30.
We dropped the truck off and the service manager came out and told us that it would be ready for us tomorrow morning by 10:00.
Much to our surprise we get a phone call at 4:30 telling us the truck was ready to be picked up.
When we got there the truck was repaired and they allowed my husband to take it for a test drive to make sure he was satisfied with the work done.
We got another surprise when they gave us free oil changes for a year because of the long delay for the part.
Normally I would not recommend a car dealership to anyone, but this has been bar none some of the best service we have ever received from a service center.