Tnetix Complaint - The Worst Ever! - Correctional Collect Call Billing
HOUSTON, TEXAS -- I have checked my bank statement today which shows that I was billed twice for one charge by this company. Right before Thanksgiving I sent them a copy of the bank statement as they requested to show proof of the same duplicate charge that they claim never occurred. As of this time after reviewing my bank statement they deny receiving two payments even though they have seen the bank documentation as proof. My bank will now investigate further.
This company has the rudest people and the worst service. Calls drop and you are still billed for the full amount of time, $4.10 for 20 minutes (or less if your call drops!) I feel that I am treated in an unacceptable business behavior but because they are my only option for making calls through to my loved ones I am forced to deal with this company and their mistakes. I pray that the local news, our local representative or some type of media will expose who the real "criminals" are in this situation.
It is certainly not the inmate on the other line, in this case... Let's do something!!!!!!