Time Warner Cable Informative - Time Warner Cable policy secret memo found?
WOODLAND HILLS, CALIFORNIA -- Time-Warner Cable Policy when dealing with frustrated customer dissatisfied with service:
1. Put customer on hold, then disconnect.
2. Tell customer a supervisor or customer service representative will call them back in 15 minutes or as soon as they get out of a meeting. Then forget about it.
Don't sweat it. Customer has few, if any, options for service.
"One time, forgivable. Twice, annoying. Three times, very annoying. Four times; must be policy."
Include me as just another customer disgusted with the arrogance of Time-Warner Cable over-priced monopoly.