GE Money Bank Complaint - Horrid Customer Service
EL PASO, TEXAS -- I made a payment by phone (automated) on 9/26/07. The money was removed on 10/1/07. On 10/6/07 I called asking why it hadn't been posted yet. I faxed a copy of my bank statement. Nothing was posted to my account. I express mailed a copy of the cleared check. I checked the tracking number and it showed delivered, I called them, and was told I did not send anything, so I faxed it. I called about a week later and was told that they received a copy of the check and everything was corrected, they would post my payment. A week later, nothing. I called again to be told that I never sent anything, and they don't have a pay by phone service, and since the bank that it cleared through wasn't theres I may have to get my money back from the bank because it was unclaimed money. I made a complaint with the BBB and Molette Speed who responded said I used their pay by phone service, but I needed to send a copy of the cleared check. I have also made a complaint with the Attorney General. I have since faxed a copy of the cleared check repeatedly, and nothing has been posted yet. Someone over there is not doing their job and they are causing me a giant headache. If I had the money I would pay off the card and be done with it, but even then I would have to dispute the amount owed. When the card is paid off I will never use another GE service because the customer service is so inept.