T-Mobile Complaint - Insurance replacement
Here it goes... I've been a loyal T-Mobile customer for 5 years, every call I have had to them is quick courteous and resolved... Also I understand that if I went over my minutes I did, contract whatever all carriers do that, my main issue is about sim cards and the quality of phones T-Mobile sells. I've had 6 sidekicks replaced by Asurion each one refurbished each one with a issue, screen blank buttons not working, ball not rolling, the problem with sim cards obviously is that possibility of stealing a phone and slapping a sim in and your good to go which in turns raises the insurance deductible... To a sick $110, Asurion also provide claims for sprint and other carriers, which carry a deductible of $50 no matter what phone it is, also T-Mobile does not have warranty or repair centers if you have any issues with a phone, they have to send a you new one and it has to be under the warranty period if not your stuck with a high deductible.
Also when I purchased 2 more lines. I was assured I wouldn't be charged for activation fee... and astounding $39.00 per line, so I called and of course there was no notes, luckily the rep I spoke with was compassionate and removed those for me to say the least.
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