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Verizon Complaint - Verizon Scam - Triple Freedom package
Triple Freedom package - Complaint
PITTSBURGH, PENNSYLVANIA -- If you receive an offer from Verizon that looks to good to be true, it is.
In July 2007, I received a letter from Verizon offering a Triple Freedom package; phone, internet, and satellite TV service for 89.99 a month for 12 months. I called Verizon to verify the offer, and my husband and I decided to go with it, as we were fed up with Comcast's high prices.
Installation was set up for July 24th and 25th, and the installer for Direct TV arrived promptly on the 24th. An hour later I had satellite TV, which I actually like better than Comcast cable.
However, Verizon called me to reschedule the installation of my phone service, first pushing the date back to July 27th, then July 30th, then finally to August 2nd, when phone service was installed.
In the meantime, I had already received my installation kit for DSL service, but was told I had to wait 1)until the phone was installed (duh)
and then 2) had to wait until Verizon checked my lines to make sure that I could receive DSL.
I already knew I could get DSL, as I am only 3 blocks from a Verizon DSL hub, and...my next door neighbor has been a Verizon DSL customer for 3 years.
I didn't get the okay for Verizon DSL until August 18th.
Anyway, it seems that with all the delays, somehow my bundled package deal got 'unbundled'. I have so far paid around $450.00 MORE than what I was originally promised. That includes an installation fee for $95.50 from Direct TV, when installation was supposed to be free.
I got that bill a week after installation of the satellite service, which tells me that Verizon either unbundled my bill as soon as they pushed back the first installation date, or they never really bundled it at all.
I was told, that for all three services, and with 3 extra TV receivers, my total bill (ONE bill, from Verizon ONLY) would be $105.00 per month, plus the various fees and taxes.
Not happening. I get a bill from Verizon for phone and internet, and a bill from Direct TV.
I have called Verizon 6 times in 4 months about this, and they go through all the motions, then we do a conference call to Direct TV, and nothing gets settled. I just got both bills from both companies again, and even though they are showing discounts, the bill is far higher than it should be, and I still want them bundled.
I have been told by Verizon that it is Direct Tv's fault, and they tell me it is Verizon's fault.
The only consistency is that with each call to Direct TV, they tell me that it was Verizon who unbundled my package, not Direct TV.
I have also been told that to get it rebundled, I need to pay the Direct TV bill down to zero, call Verizon, tell them, so they can send a 'request' Direct TV to rebundle my package. I've done this.
Still not happening. On my last call to Direct Tv, I was told by a supervisor, to 'cross my fingers, and lets hope that Direct Tv okays Verizon's request to 'rebundle' the original offer.
Personally, I hold Verizon responsible, as they are the ones who made the offer, they are the ones who 'unbundled' the package deal, and they are the
ones who went after a partnership with Direct TV, so that Verizon could compete with Comcast.
To be honest, I am happy with the services I get from Verizon, there's been no problem with phone or internet, and I certainly do NOT miss Comcast's annoying as hell Comcastic ads.
I just want what I signed up for.
To pass the time, I have sent letters to local TV consumer reporters, and to the BBB, and the state attorney general. Not that I don't have better things to do, it's just that I can't be the only person who fell for this and is not getting what we thought we were.
In July 2007, I received a letter from Verizon offering a Triple Freedom package; phone, internet, and satellite TV service for 89.99 a month for 12 months. I called Verizon to verify the offer, and my husband and I decided to go with it, as we were fed up with Comcast's high prices.
Installation was set up for July 24th and 25th, and the installer for Direct TV arrived promptly on the 24th. An hour later I had satellite TV, which I actually like better than Comcast cable.
However, Verizon called me to reschedule the installation of my phone service, first pushing the date back to July 27th, then July 30th, then finally to August 2nd, when phone service was installed.
In the meantime, I had already received my installation kit for DSL service, but was told I had to wait 1)until the phone was installed (duh)
and then 2) had to wait until Verizon checked my lines to make sure that I could receive DSL.
I already knew I could get DSL, as I am only 3 blocks from a Verizon DSL hub, and...my next door neighbor has been a Verizon DSL customer for 3 years.
I didn't get the okay for Verizon DSL until August 18th.
Anyway, it seems that with all the delays, somehow my bundled package deal got 'unbundled'. I have so far paid around $450.00 MORE than what I was originally promised. That includes an installation fee for $95.50 from Direct TV, when installation was supposed to be free.
I got that bill a week after installation of the satellite service, which tells me that Verizon either unbundled my bill as soon as they pushed back the first installation date, or they never really bundled it at all.
I was told, that for all three services, and with 3 extra TV receivers, my total bill (ONE bill, from Verizon ONLY) would be $105.00 per month, plus the various fees and taxes.
Not happening. I get a bill from Verizon for phone and internet, and a bill from Direct TV.
I have called Verizon 6 times in 4 months about this, and they go through all the motions, then we do a conference call to Direct TV, and nothing gets settled. I just got both bills from both companies again, and even though they are showing discounts, the bill is far higher than it should be, and I still want them bundled.
I have been told by Verizon that it is Direct Tv's fault, and they tell me it is Verizon's fault.
The only consistency is that with each call to Direct TV, they tell me that it was Verizon who unbundled my package, not Direct TV.
I have also been told that to get it rebundled, I need to pay the Direct TV bill down to zero, call Verizon, tell them, so they can send a 'request' Direct TV to rebundle my package. I've done this.
Still not happening. On my last call to Direct Tv, I was told by a supervisor, to 'cross my fingers, and lets hope that Direct Tv okays Verizon's request to 'rebundle' the original offer.
Personally, I hold Verizon responsible, as they are the ones who made the offer, they are the ones who 'unbundled' the package deal, and they are the
ones who went after a partnership with Direct TV, so that Verizon could compete with Comcast.
To be honest, I am happy with the services I get from Verizon, there's been no problem with phone or internet, and I certainly do NOT miss Comcast's annoying as hell Comcastic ads.
I just want what I signed up for.
To pass the time, I have sent letters to local TV consumer reporters, and to the BBB, and the state attorney general. Not that I don't have better things to do, it's just that I can't be the only person who fell for this and is not getting what we thought we were.
Comments:
Posted by Principissa on 2007-11-29:
If I were you, I would give them one more time to get this right. It sounds like you have wasted a lot of time and energy trying to fix their screw up. If they can't get it right this time, I would seriously consider moving your services and taking your business elsewhere.
Demand but be firm that they need to make right what they have wrong.
Try calling these numbers and see if it gets you anywhere.
customer advocacy
1-800-430-6221
customer retention
1-800-567-6789
And if that gets you nowhere try these numbers.
Verizon Executive Contact Info
Bob Barish
Senior Vice President & Chief Financial Officer
robert.barish@verizon.com
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1629
fx: 908-696-2156
William Barr
Executive Vice President & General Counsel
william.barr@verizon.com
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 212-395-1689
??: 908-766-3836
Bruce Beausejour
Vice President & Associate General Counsel
State Regulatory, NY and New England
185 Franklin St, 13th Floor
bruce.p.beausejour@verizon.com
??: 607-743-2445 (Brenda?)
fx: 607-737-0648
Maura Breen
Senior Vice President
General Manager
New York Region Rm 3108
140 West Street
New York, NY 10007
maura.c.breen@verizon.com
ph: 212-321-8170 (alana picks up)
fx: 212-964-4072
Mike Hassett
Senior Vice President
Business Solutions Group
One Verizon Way
Basking Ridge, NJ 07920-1097
michael.k.hassett@verizon.com
ph: 908-559-2505
fx: 908-766-5194
Holyce Hess Groos
Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
holly.hess@verizon.com
ph: 908-559-5507 (direct)
Suleiman Hessami
Vice President
Pricing & Contract Management
22001 Loudon County Parkway
Ashburn, VA 20147
suleiman.hessami@verizonbusiness.com
ph: 703-886-2017 (Pam picks up)
fx: 703-886-0116
John Hoey
Vice President
One Verizon Way
Basking Ridge, NJ 07920-1097
john.p.hoey@verizon.com
ph: 908-559-4760 (Robin picks up)
fx: 908-766-3965
Jerry Holland
Vice President
CLEC Operations
175 Park Avenue Rm 125
Madison, NJ 07940
jerry.holland@verizon.com
ph: 973-350-5111
fx: 973-660-1065
Bob Ingalls
Executive Vice President & Chief Marketing Officer
One Verizon Way
Basking Ridge, NJ 07920-1097
robert.e.ingalls.jr@verizon.com
ph: 908-559-1112 (Shaw? picks up)
fx: 908-696-2210
Virginia Ruesterholz
President
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
virginia.p.ruesterholz@verizon.com
ph: 908-559-1069 (Diane picks up)
fx: 908-696-2135
Joseph Russo
Vice President
Service Assistance Support
One Verizon Way
Basking Ridge, NJ 07920-1097
joseph.j.russo@verizon.com
ph: 908-559-2266 (Robin picks up)
fx: 908-696-2175
Tom Tauke
Executive Vice President
Public Affairs, Policy & Communications
140 West Street, 29th Fl
New York, NY 10007
thomas.j.tauke@verizon.com
ph: 212-395-1032
fx: 908-696-2036
Doreen Toben
Executive Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
doreen.a.toben@verizon.com
ph: 212-395-1057 (Doreen Thompson picks up)
fx: 800-295-5136
Demand but be firm that they need to make right what they have wrong.
Try calling these numbers and see if it gets you anywhere.
customer advocacy
1-800-430-6221
customer retention
1-800-567-6789
And if that gets you nowhere try these numbers.
Verizon Executive Contact Info
Bob Barish
Senior Vice President & Chief Financial Officer
robert.barish@verizon.com
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1629
fx: 908-696-2156
William Barr
Executive Vice President & General Counsel
william.barr@verizon.com
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 212-395-1689
??: 908-766-3836
Bruce Beausejour
Vice President & Associate General Counsel
State Regulatory, NY and New England
185 Franklin St, 13th Floor
bruce.p.beausejour@verizon.com
??: 607-743-2445 (Brenda?)
fx: 607-737-0648
Maura Breen
Senior Vice President
General Manager
New York Region Rm 3108
140 West Street
New York, NY 10007
maura.c.breen@verizon.com
ph: 212-321-8170 (alana picks up)
fx: 212-964-4072
Mike Hassett
Senior Vice President
Business Solutions Group
One Verizon Way
Basking Ridge, NJ 07920-1097
michael.k.hassett@verizon.com
ph: 908-559-2505
fx: 908-766-5194
Holyce Hess Groos
Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
holly.hess@verizon.com
ph: 908-559-5507 (direct)
Suleiman Hessami
Vice President
Pricing & Contract Management
22001 Loudon County Parkway
Ashburn, VA 20147
suleiman.hessami@verizonbusiness.com
ph: 703-886-2017 (Pam picks up)
fx: 703-886-0116
John Hoey
Vice President
One Verizon Way
Basking Ridge, NJ 07920-1097
john.p.hoey@verizon.com
ph: 908-559-4760 (Robin picks up)
fx: 908-766-3965
Jerry Holland
Vice President
CLEC Operations
175 Park Avenue Rm 125
Madison, NJ 07940
jerry.holland@verizon.com
ph: 973-350-5111
fx: 973-660-1065
Bob Ingalls
Executive Vice President & Chief Marketing Officer
One Verizon Way
Basking Ridge, NJ 07920-1097
robert.e.ingalls.jr@verizon.com
ph: 908-559-1112 (Shaw? picks up)
fx: 908-696-2210
Virginia Ruesterholz
President
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
virginia.p.ruesterholz@verizon.com
ph: 908-559-1069 (Diane picks up)
fx: 908-696-2135
Joseph Russo
Vice President
Service Assistance Support
One Verizon Way
Basking Ridge, NJ 07920-1097
joseph.j.russo@verizon.com
ph: 908-559-2266 (Robin picks up)
fx: 908-696-2175
Tom Tauke
Executive Vice President
Public Affairs, Policy & Communications
140 West Street, 29th Fl
New York, NY 10007
thomas.j.tauke@verizon.com
ph: 212-395-1032
fx: 908-696-2036
Doreen Toben
Executive Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
doreen.a.toben@verizon.com
ph: 212-395-1057 (Doreen Thompson picks up)
fx: 800-295-5136
Posted by voiceoff on 2007-11-29:
Are you saying you have the triple play but are not getting the discounts becaseu all three were not started at exactly teh same time? That is absurd. Often people add a third to then qualify for teh triple. Keep plugging but something is fishy here.
Posted by decco on 2007-12-01:
Principissa, thanks much for all the contacts, I'll be trying them Monday, as I once again have to call Verizon to resolve this.
Voiceff, what's 'fishy' about this? I still have the original letter I received from Verizon with the original Triple Freedom offer that I wanted. Original price, 89.99 for 3 services-phone, internet, and television through Direct TV. I am supposed to get one bill from Verizon for 89.99, plus a 15.00 dollar fee for 3 extra receivers plus added taxes and fees. What I am getting, finally, is a 65.00 bill from Verizon and a 60.00 bill from Direct TV. Both bills reflect various discounts and credits, however, I'm still writing 2 checks a month instead of one, I still had to pay a 95.00 fee for Direct TV installation that should have been free, I'm still paying approximately 10.00 a month more than I should be, and I still can't get these people to actually do anything to fix this. I know 10.00 a month doesn't mean much in itself, but that's a 120.00 a year I can use elsewhere.
And yes, I'm unbundled. Direct TV has told me repeatedly that I was charged for installation because when they sent that charge to Verizon, Verizon sent it back as unbillable.
I have been told that happened because Verizon sends it's bills out after Direct TV does. That doesn't make a bit of sense to me, or how else could they possibly offer a package with all three services if they can't coordinate their billing?
Anyway, I have every conversation with Verizon & Direct TV written down, dates, names, and all the excuses. The only constant I get is that Verizon caused this problem by sending that installation fee for satellite back as unbillable, and as far as I am concerned, Verizon owes me at least 95.50, which I would be more than happy to accept as credit on my bill.
Voiceff, what's 'fishy' about this? I still have the original letter I received from Verizon with the original Triple Freedom offer that I wanted. Original price, 89.99 for 3 services-phone, internet, and television through Direct TV. I am supposed to get one bill from Verizon for 89.99, plus a 15.00 dollar fee for 3 extra receivers plus added taxes and fees. What I am getting, finally, is a 65.00 bill from Verizon and a 60.00 bill from Direct TV. Both bills reflect various discounts and credits, however, I'm still writing 2 checks a month instead of one, I still had to pay a 95.00 fee for Direct TV installation that should have been free, I'm still paying approximately 10.00 a month more than I should be, and I still can't get these people to actually do anything to fix this. I know 10.00 a month doesn't mean much in itself, but that's a 120.00 a year I can use elsewhere.
And yes, I'm unbundled. Direct TV has told me repeatedly that I was charged for installation because when they sent that charge to Verizon, Verizon sent it back as unbillable.
I have been told that happened because Verizon sends it's bills out after Direct TV does. That doesn't make a bit of sense to me, or how else could they possibly offer a package with all three services if they can't coordinate their billing?
Anyway, I have every conversation with Verizon & Direct TV written down, dates, names, and all the excuses. The only constant I get is that Verizon caused this problem by sending that installation fee for satellite back as unbillable, and as far as I am concerned, Verizon owes me at least 95.50, which I would be more than happy to accept as credit on my bill.
Posted by voiceoff on 2007-12-02:
decco, I meant fishy on Verizon's part, not yours. They seem to be saying you can't get the triple now but even people who start out with two can add a third so why are they saying they can't coordinate unless started at same time? And that is what you rquested, also.
Posted by decco on 2007-12-03:
Sorry, misunderstood. Yes, somehow, between the installation of satellite tv and the installation of phone and internet, there was a problem with billing, the installation fee, to be exact. Direct TV sent the installation bill to Verizon, who, according to Direct TV, sent it back saying it was 'unbillable'. Because of that, Direct TV sent me the installation fee. According to Verizon, I do have the Triple Freedom plan, even says so on my Verizon bill. But only 2 services are on that bill, phone and internet. I get a separate bill from Direct TV. I have been repeatedly told by Verizon that they have to put in a 'request' to Direct TV to add their portion of the bill to the Verizon bill. One Direct TV rep even told me to 'keep my fingers crossed' and hope that the latest request went through and was okay by Direct TV. Go figure. My husband and I have pretty much decided to drop the landline and just use the mobiles: will get broadband from Comcast, and keep Direct TV. And in the meantime, I will keep after Verizon to refund what they owe me.
Posted by lbzsthby on 2008-12-29:
I signed up for the Verizon Triple Freedom plan online without consulting a verizon salesperson. This plan even without the 1 year promotion is less than the horrible cable service I had. I read every letter Verizon sent me confirming my orders, explaining my service, etc but I 100% agree with you it is confusing and misleading! I realized my plan was unbundled when I received a bill from Direct TV. I found and called a number on a letter that Verizon sent confirming my Direct TV service. A week later the charge was removed. I am actually trying to figure out another issue because my plan has been changed again. You really need to read between the fine print when dealing with Verizon.
Posted by JustWantToGetWhatItSaid on 2009-01-22:
Here is what happened when I tried to sign up for the Verizon Triple Freedom Bundle: (This is the second representative I got into a chat with, after spending 45 minutes with the first one. You'll probably sense my frustration).
Nicholas: Hello. Thank you for visiting our chat service. How can I help you bundle up and save with our High Speed Internet and FiOS packages?
you: I was almost done, but it told me to pick a different package, and although the difference between the packages looked like $10, it made my monthly bill go from 107.60 to 127.60
Nicholas: May I ask what packages are you referring to?
you: directv plus hd dvr versus directv plus dvr
Nicholas: May I ask what equipments did you selected?
you: i'll tell you what I want, you tell me how to get it. I have 4 TVs. 2 are HD right now, and I plan to upgrade a 3rd within 3 months. I want HD DVR on main TV, HD service on other HD set right now, HD box for set I plan to upgrade, and regular box for 4th TV. I'm trying to get the choice extra triple freedom bundle with 3MB internet service.
Nicholas: As you want HD DVR, you will have to upgrade your TV package to Plus HD DVR.
you: ok - but at 72.99 vs 62.99, shouldn't my total go from 107 to 117, not 127?
Nicholas: I suggest you to first complete phone and Internet selections and reach DirecTV selection page and let me know.
you: I did - that's where I am
you: I mean 107 to 117, not 127?
Nicholas: There will be equipments charges that will be added to final total. I suggest you to complete all your selections first and proceed to Review Order page and let me know.
you: I did - that's what I'm saying. For equipment I am ordering 1 standard receiver, 2 HD receivers, and 1 HD DVR. It is my understanding that all of the equipment will be covered by rebate.
Nicholas: You will get rebate for HD DVR and first standard receiver only. That's what I am saying. To get better understanding of charges, proceed to Review Order page so that I can also explain you in better way.
you: I'm there - I don't understand what you are trying to say. Here is what I see:
you: Standard Receiver FREE HD Receiver (2) $198.00 DIRECTV® HD DVR™ $199.00
Nicholas: Please try this link and make you selections again.
you: Why? What I want is 3MB internet, Choice Plus with free Showtime, HD service, 2 HD boxes, 1 HD DVR, and 1 regular box. What am I going to pay? I think all of the hardware is covered by rebates. Is that correct, or not?
Nicholas: May I have the state the service will be located in?
you: Provided the rebate part is correct, the only issue I have right now is the difference between the two TV services, directv plus hd dvr versus direct tv plus dvr. The pacakges are 10 different , but when i switch between them my total goes up 20.
you: Massachusetts
Nicholas: When you order a Verizon Triple Freedom package with DIRECTV service billed through Verizon you receive a bundled price starting at $119.99 per month (plus taxes and surcharges).
Nicholas: This plan combines our Verizon High Speed Internet Service (3 Mbps) with Freedom Essentials (Voice), and DIRECTV(R) PLUS HD DVR(TM) service billed through Verizon.
you: the guy I talked with on the phone said this:
you: Triple Freedom $79.99
you: Add $10 to upgrade to 3MB and Choice+ including free showtime.
you: Add $10 for HD
you: Total $99.99
you: first 4 receivers, installation, and modem free.
you: HD equipment covered by rebates
Nicholas: I provided the package directly with Plus HD DVR TV package included.
you: so what happens if I order the directv plus dvr package, and the 2 hd boxes and hd dvr?
you: and why does the package jump up 20 even though the difference between directv plus hd dvr and directv plus dvr is only 72.99 vs 62.99, or 10, not $20?
you: are the boxes going o be covered by rebate, or not?
Nicholas: Let me get it straight. Select Freedom Essentials phone plan, 3 Mbps Internet speed, Plus HD DVR package, 1 HD DVR, 2 HD receivers, 1 SD receiver and check price on Review Order page. Rebate is available on HD DVR only.
you: so I would have to BUY 2 HD boxes for $99 each !?
Nicholas: Yes, you are right.
you: Dude - I'm not doing that. What are the other options? The bottom of the thing from Verizon says you can lease equipment for $4.99 /month
Nicholas: Yes, that's for standard receiver. First standard receiver is free. Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
you: offer says $0.00 for first 4 units. Standard Receiver $0.00 for the first four units; $69 for each additional unit (Credit restrictions apply). Learn more Included (1-4)
you: can I get 2 free regulars, 1 HD free with rebate, and 1 HD DVR free with rebate??
Nicholas: Yes, there is no one time fee for first 6 standard receivers however, there is $ 4.99/mo access for second standard receiver onwards.
Nicholas: For a limited time, when you sign up for a qualifying Freedom plan you are eligible to receive $5 off the original price for twelve months.
Nicholas: Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
Nicholas: So you can consider 2 receivers for free.
you: Now I'm really confused. Are you saying that if I get 4 receivers I will be billed $4.99 x 3, but get $5.00 per month back? So even though I am "buying" the receiver, and getting a rebate, I'll still pay $4.99 per month for it?
Nicholas: As you have selected 2 standard receivers, you should actually pay $ 4.99/mo each. However, as lease fee for first receiver is waived of, you just have to pay $ 4.99/mo for 2 receivers which will be balanced for $ 5/mo extra discounts. So practically you are not paying anything for 2 receivers.
you: tell me how the rebate works
Nicholas: Are you referring to HD DVR rebate?
you: no - just hd box
Nicholas: The DIRECTV(R) PLUS HD DVR(TM) delivers over 200 channels including your local channels and programming for family and children, the best sports networks, a variety of news and entertainment channels, commercial-free music stations, the best HD channels and DVR service! To access DIRECTV HD programming, a DIRECTV HD Receiver, DIRECTV Slimline dish and HD television are required. Ther monthly rate is $72.99 (plus tax). Order by March 3, 2009 and receive an $8 bill credit for 12 consecutive months after online or phone-in rebate. That means you only pay $64.99 per month for 12 months! Plus you get free STARZ(R) and SHOWTIME(R) for 12 months and a FREE HD DVR receiver upgrade!
Nicholas: Is there anything else I can help you with?
you: I can not begin to tell you how confused you have made me, or how much time I feel like I've wasted.
Nicholas: I am sorry however, I will tell you only that charge which you have to pay.
Nicholas: Its my duty to introduce you with all applicable charges.
you: This has been a terrible terrible experience
you: I think the offer is deceptive
Nicholas: Thank you for using Verizon's chat service. See how customers are helping customers on our brand new Verizon Forums site located at: http://forums.verizon.com
Chat InformationYour chat session has been terminated by the Verizon chat representative.
Nicholas: Hello. Thank you for visiting our chat service. How can I help you bundle up and save with our High Speed Internet and FiOS packages?
you: I was almost done, but it told me to pick a different package, and although the difference between the packages looked like $10, it made my monthly bill go from 107.60 to 127.60
Nicholas: May I ask what packages are you referring to?
you: directv plus hd dvr versus directv plus dvr
Nicholas: May I ask what equipments did you selected?
you: i'll tell you what I want, you tell me how to get it. I have 4 TVs. 2 are HD right now, and I plan to upgrade a 3rd within 3 months. I want HD DVR on main TV, HD service on other HD set right now, HD box for set I plan to upgrade, and regular box for 4th TV. I'm trying to get the choice extra triple freedom bundle with 3MB internet service.
Nicholas: As you want HD DVR, you will have to upgrade your TV package to Plus HD DVR.
you: ok - but at 72.99 vs 62.99, shouldn't my total go from 107 to 117, not 127?
Nicholas: I suggest you to first complete phone and Internet selections and reach DirecTV selection page and let me know.
you: I did - that's where I am
you: I mean 107 to 117, not 127?
Nicholas: There will be equipments charges that will be added to final total. I suggest you to complete all your selections first and proceed to Review Order page and let me know.
you: I did - that's what I'm saying. For equipment I am ordering 1 standard receiver, 2 HD receivers, and 1 HD DVR. It is my understanding that all of the equipment will be covered by rebate.
Nicholas: You will get rebate for HD DVR and first standard receiver only. That's what I am saying. To get better understanding of charges, proceed to Review Order page so that I can also explain you in better way.
you: I'm there - I don't understand what you are trying to say. Here is what I see:
you: Standard Receiver FREE HD Receiver (2) $198.00 DIRECTV® HD DVR™ $199.00
Nicholas: Please try this link and make you selections again.
you: Why? What I want is 3MB internet, Choice Plus with free Showtime, HD service, 2 HD boxes, 1 HD DVR, and 1 regular box. What am I going to pay? I think all of the hardware is covered by rebates. Is that correct, or not?
Nicholas: May I have the state the service will be located in?
you: Provided the rebate part is correct, the only issue I have right now is the difference between the two TV services, directv plus hd dvr versus direct tv plus dvr. The pacakges are 10 different , but when i switch between them my total goes up 20.
you: Massachusetts
Nicholas: When you order a Verizon Triple Freedom package with DIRECTV service billed through Verizon you receive a bundled price starting at $119.99 per month (plus taxes and surcharges).
Nicholas: This plan combines our Verizon High Speed Internet Service (3 Mbps) with Freedom Essentials (Voice), and DIRECTV(R) PLUS HD DVR(TM) service billed through Verizon.
you: the guy I talked with on the phone said this:
you: Triple Freedom $79.99
you: Add $10 to upgrade to 3MB and Choice+ including free showtime.
you: Add $10 for HD
you: Total $99.99
you: first 4 receivers, installation, and modem free.
you: HD equipment covered by rebates
Nicholas: I provided the package directly with Plus HD DVR TV package included.
you: so what happens if I order the directv plus dvr package, and the 2 hd boxes and hd dvr?
you: and why does the package jump up 20 even though the difference between directv plus hd dvr and directv plus dvr is only 72.99 vs 62.99, or 10, not $20?
you: are the boxes going o be covered by rebate, or not?
Nicholas: Let me get it straight. Select Freedom Essentials phone plan, 3 Mbps Internet speed, Plus HD DVR package, 1 HD DVR, 2 HD receivers, 1 SD receiver and check price on Review Order page. Rebate is available on HD DVR only.
you: so I would have to BUY 2 HD boxes for $99 each !?
Nicholas: Yes, you are right.
you: Dude - I'm not doing that. What are the other options? The bottom of the thing from Verizon says you can lease equipment for $4.99 /month
Nicholas: Yes, that's for standard receiver. First standard receiver is free. Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
you: offer says $0.00 for first 4 units. Standard Receiver $0.00 for the first four units; $69 for each additional unit (Credit restrictions apply). Learn more Included (1-4)
you: can I get 2 free regulars, 1 HD free with rebate, and 1 HD DVR free with rebate??
Nicholas: Yes, there is no one time fee for first 6 standard receivers however, there is $ 4.99/mo access for second standard receiver onwards.
Nicholas: For a limited time, when you sign up for a qualifying Freedom plan you are eligible to receive $5 off the original price for twelve months.
Nicholas: Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
Nicholas: So you can consider 2 receivers for free.
you: Now I'm really confused. Are you saying that if I get 4 receivers I will be billed $4.99 x 3, but get $5.00 per month back? So even though I am "buying" the receiver, and getting a rebate, I'll still pay $4.99 per month for it?
Nicholas: As you have selected 2 standard receivers, you should actually pay $ 4.99/mo each. However, as lease fee for first receiver is waived of, you just have to pay $ 4.99/mo for 2 receivers which will be balanced for $ 5/mo extra discounts. So practically you are not paying anything for 2 receivers.
you: tell me how the rebate works
Nicholas: Are you referring to HD DVR rebate?
you: no - just hd box
Nicholas: The DIRECTV(R) PLUS HD DVR(TM) delivers over 200 channels including your local channels and programming for family and children, the best sports networks, a variety of news and entertainment channels, commercial-free music stations, the best HD channels and DVR service! To access DIRECTV HD programming, a DIRECTV HD Receiver, DIRECTV Slimline dish and HD television are required. Ther monthly rate is $72.99 (plus tax). Order by March 3, 2009 and receive an $8 bill credit for 12 consecutive months after online or phone-in rebate. That means you only pay $64.99 per month for 12 months! Plus you get free STARZ(R) and SHOWTIME(R) for 12 months and a FREE HD DVR receiver upgrade!
Nicholas: Is there anything else I can help you with?
you: I can not begin to tell you how confused you have made me, or how much time I feel like I've wasted.
Nicholas: I am sorry however, I will tell you only that charge which you have to pay.
Nicholas: Its my duty to introduce you with all applicable charges.
you: This has been a terrible terrible experience
you: I think the offer is deceptive
Nicholas: Thank you for using Verizon's chat service. See how customers are helping customers on our brand new Verizon Forums site located at: http://forums.verizon.com
Chat InformationYour chat session has been terminated by the Verizon chat representative.
Posted by hootandkelsey on 2009-03-03:
THEY TOLD ME MY BILL WOULD BE 99.00 9WITH THE TRIPLE BUNDLE PACK)PLUS TAX FOR A TOTAL OF 113.OO MONTH.TURNS OUT I GET A 180.00 PHONE BILL THEY BLAMED IT ON DIRECT TV AND THEY SHOULD HAVE MENTIONED WHEN I SIGNED UP THAT ITS ONLY IF EVERYTHING IS BASIC.THEY ARE SCAMMERS.
Posted by ter on 2012-04-24:
I also have the worst experience.I signed up for virizon 4G service for 50/ month. for the first couple of days the network was very bad and i didnot use it.after two weeks i called customer service and they said i would have to register ( install)something in my computer to get the right service. the network was faster after the installation, used the internet for another two weeks. then they sent me a bill writtent in spanish and the bill was about $600.00 i said this must be a mistake. may be they use the wrong bill. i went to the store and ask them if this is my bill. they said they will give me the english service and said they do not do the billing. i disconnect the service the same exact day. then some one called me and said i have a bill due and i have to pay $600.00. i use the internet for a month and i did not even work properly, i am responsible for only what i signed for, which is $50. they said they do not know why they send me this bill, they cannot explain it. now they are keep calling me. i donot know what to do . they cannot explain why i get that much bill.
Posted by highctryman on 2012-07-11:
Verizon is a malicious, crooked company....do not trust those rats.
Posted by David on 2013-02-13:
Just do not use Verizon for anything, it is the worst company to deal with, save your time and effort, go elsewhere, timewarner phone is as good, clear network is better, cheaper, just don
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