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Verizon Complaint - Verizon Wireless Contract Rip Off - Cell Phone
Cell Phone - Complaint
92203, CALIFORNIA -- I have found that contacting the PUC instead of trying to reason with Verizon saves a lot of grief and speeds up the resolution. I wish everyone would contact the PUC with their Verizon problems so that they are publicly documented. The PUC would then recognize that Verizon has a nation wide problem that needs to be corrected.
My Story: Verizon put my mother in law on an extended contract without her knowledge when she inquired about the charges on her account. As far as I can tell they put her on unlimited nights and weekends which I think she already had. If she did not have the unlimited nights and weekends the change would not have benefited her because she had 400 minutes to use each month and rarely went over 100 and never 200. The phone stopped working and they wanted to charge her for the battery. After I researched her needs, I found out that she could get another phone from another provider for less than Verizon’s battery charge without a contract and save money each month on her usage. Verizon told me that she would have to pay an early cancellation penalty of $179 if she cancelled. I filed a PUC complaint and continued to make payments. After Verizon received notification of the complaint they agreed to close the account without penalty and refund all money paid on the account since my attempt to cancel the account (total of $255.19). One month ago they put $192.76 back into her bank account and she has a $62.43 credit balance on her account. I called today to try and get the refund and come to the realization that I will have to file another complaint to get it resolved. The account is closed and has a $62.43 credit balance. You would think that Verizon would refund it without any questions.
My Story: Verizon put my mother in law on an extended contract without her knowledge when she inquired about the charges on her account. As far as I can tell they put her on unlimited nights and weekends which I think she already had. If she did not have the unlimited nights and weekends the change would not have benefited her because she had 400 minutes to use each month and rarely went over 100 and never 200. The phone stopped working and they wanted to charge her for the battery. After I researched her needs, I found out that she could get another phone from another provider for less than Verizon’s battery charge without a contract and save money each month on her usage. Verizon told me that she would have to pay an early cancellation penalty of $179 if she cancelled. I filed a PUC complaint and continued to make payments. After Verizon received notification of the complaint they agreed to close the account without penalty and refund all money paid on the account since my attempt to cancel the account (total of $255.19). One month ago they put $192.76 back into her bank account and she has a $62.43 credit balance on her account. I called today to try and get the refund and come to the realization that I will have to file another complaint to get it resolved. The account is closed and has a $62.43 credit balance. You would think that Verizon would refund it without any questions.
Comments:
Posted by voiceoff on 2007-11-29:
What is the PUC, and how can they be contacted? Address? Phone? WOW I am impressed you got results. HOPE.
Posted by redsonja84 on 2007-11-30:
Public Utilities Commission. Look in your local phone book. I'm sure it's online somewhere as well. It's supposed to police the utility companies.
Posted by MacysNorth on 2008-01-21:
THIS IS A LETTER I WROTE TO VERIZON.
For six months I've waited for December to come when my contract would be over. Ever since my bill started showing $100 and I couldn't get an understandable reason for I've been counting the months of getting away from Verizon. This scheme of entrapment should be made illegal. My phone bill goes up so I ask to get it lowered but then my contact is extended because of the change in the plan. Then it happens all over again. As long as you keep making your customers need to change their plan you take advantage and extend the contract. I was never told my contact was going to extend the last time I had to change my plan. In fact I made sure it wasn't by telling the Verizon associate it better not, and she did it anyway. Now I'm stuck with them until August 2008. 1/21/2007
For six months I've waited for December to come when my contract would be over. Ever since my bill started showing $100 and I couldn't get an understandable reason for I've been counting the months of getting away from Verizon. This scheme of entrapment should be made illegal. My phone bill goes up so I ask to get it lowered but then my contact is extended because of the change in the plan. Then it happens all over again. As long as you keep making your customers need to change their plan you take advantage and extend the contract. I was never told my contact was going to extend the last time I had to change my plan. In fact I made sure it wasn't by telling the Verizon associate it better not, and she did it anyway. Now I'm stuck with them until August 2008. 1/21/2007
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