Comcast Corporation Complaint - Poor Customer Support
MANASSAS, VIRGINIA -- I currently subscribe to all three services through Comcast. A month ago I lost all service only to have a technician replace a splitter on my house. That worked for a few hours. The next morning (Sunday, field workers don't work) I made an appointment for another technician for Monday. He stated that the first technician should've known that the underground cable was bad. He strung a cable from the front cable juncture around the back of my home to the other side. This has been lying on the ground for over a month. After numerous calls to try to get the cable buried, I was told that Miss Utility would be out on 11/21 to mark the utilities. Didn't happen. I called yet again and was told a tech would be out only to be told that all he can do is diagram and send to the "mysterious" construction crew. I even tried calling the local corporate office, all three numbers listed just ring into oblivion. I'm about ready to slice the service all together. Funny thing is they are renegotiating their contract with my county. I plan on informing them as well. I've been told 6 months isn't too long to wait for this work to be done. Bologna. Only the government or a monopoly get away with that! Comcast beware, enough of us get fed up and you won't want to be in our area.....
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