Citibank N A Complaint - $2500 Vanished from my Citibank Account
NEW YORK CITY, NEW YORK -- On 7/15, I had transferred an amount of $2,500 from my savings account into my Checking Plus account to cover a check. On the same day, Citibank also transferred money from my savings account to my checking account to cover my check. However, the money which I transferred did not appear in my Checking Plus account, neither did it come back into my savings account.
I called Citibank on 7/16 to inquire on this transaction and I was told they will investigate. I called back on 7/31 to find out what happened, only to be told that the investigation concluded that no money was transferred into the Checking Plus. There was no answer as to what happened to the money that was transferred out of my account.
On the same day on 7/31, I opened yet another investigation on what happened to my money. This time again, I was told I will receive a response by 8/7. I escalated the issue to a supervisor, Travis, employee number 7273766. He, however, gave me the same reply and said there is nothing he can do. I was told that I could escalate matters if I go to a branch. At the branch, I am told they can not do anything for me. All I can do is wait.
I went to Citibank on 8/8 to inquire on the investigation result, only to receive another inconclusive answer on what happened to my money. $2500 dollars have been missing from my account since 7/15. After two investigate and two visits to Citibank branches, nobody was able to give me an answer on what happened to my money.
Bottom line, $2500 disappeared from my account and Citibank had done nothing to help me recover this money. The people at Citibank donít care that a large sum of money disappeared from my account due to their system error. The representatives I spoke with all acknowledged the fact that the money I had transferred disappeared. Yet, nobody did anything to help me recover my money.