RIVERVIEW, FLORIDA -- Since Madison Correctional Facility switched to CBS I am able to receive 1 out of every 10-15 attempts to connect with my family member who is in prison.
If I don't catch it on the very first ring the call goes immediately to voice mail. Even when I do get the phone on the first ring it doesn't always connect. My son (inmate) tries sometimes 20 times before he can get one connection. I have complained to Correctional Billing to no avail. Prior to this, our phone calls went through without a problem. This new system stinks.