Sofa Express Complaint - Very Upset With Sofa Express!
DUBLIN, OHIO -- On November 7, 2007, I went into the Sofa Express in Dublin,OH to order a rug for my kitchen. My kitchen has hardwood floors and I had already bought the furniture from another store and was expecting the shipment in about a week.
My first clue should have been that the sales associate didn't know how to order the product so he got the manager to order it for me. After I paid for it and joined their 30/30 club, I was told it would take about 4 weeks to get the rug. I postponed my furniture shipment and waited for my rug to come.
On November 28, 2007 I was called and told that the vendor couldn't ship the rug and that they were no longer making this style. I was furious. Why didn't they tell me that when they placed the order 3 weeks ago? I told her to credit my account and send me a receipt. She said they will credit the account but it wasn't their policy to mail the receipt. Are they too cheap to pay for the stamp? What makes me even more mad is that I called The Great Indoors and they called the vendor and the vendor said they still make the rug. I proceeded to order the rug. It will take me another 4-6 weeks to get my rug. I went to their website to see if I could find the name of the President to write him a letter. The website is currently under construction. Go figure! I am a Realtor and I will NEVER recommend this store to anyone!