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Office Depot Inc Complaint - Computer Warranty purchased through Office Depot - Computer Warranty
Complaint
ROSWELL, GEORGIA -- DO NOT BUY AN EXTENDED WARRANTY FROM OFFICE DEPOT. I have been attempting to resolve a computer problem since October 4th (two months. After at least 6 hours on the phone, I still have no resolution. I will sum up what has happened - It would take too long to fully explain all that I have been through.
I purchased an extended warranty for "On Site service" Office Depot. I had the unfortunate experience of having to use the warranty when my Video Display card malfunctioned. When I called for service, I was told that they could not fix this onsite, so I would have to mail the machine in and that they would forward a box and shipping information. I received only a shipping label - it was left up to me to properly package the computer and take the machine to UPS. Instead of replacing the motherboard (the video display in integrated into the motherboard), they simply taped over the original port and added on a new video card in an available slot. The video card they added was not compatible with a typical port for a monitor, so they added an adaptor to convert it to the correct port configuration. The adaptor was missing screws and was loose, so the display only worked if you held in the plug while using the computer. Also the back plate was missing from the alternate slots.
After several more calls, I was promised that someone would call me to schedule onsite service - instead, the repair company from New York phoned, and told me they had no intention of sending anyone out, but they could send me a screw to hold the adaptor in place.
Again, back to the warranty company - They said that I would have to mail the computer back in, and they would again mail me a box and shipping label. I requested that It not be sent to the company in New York, as they had done such a shoddy job with the repair. I was assured that it would be sent to another company. Instead, I received a shipping label only, and guess what? The address is back to the same company in New York.
I have gotten no where with these people, they just lie to you, will not allow you to speak with a supervisor, and I do not believe that they even have onsite service available. I contacted the local store where it was purchased, and they told me that there was nothing they can do to help. WHAT A RIP OFF.
I purchased an extended warranty for "On Site service" Office Depot. I had the unfortunate experience of having to use the warranty when my Video Display card malfunctioned. When I called for service, I was told that they could not fix this onsite, so I would have to mail the machine in and that they would forward a box and shipping information. I received only a shipping label - it was left up to me to properly package the computer and take the machine to UPS. Instead of replacing the motherboard (the video display in integrated into the motherboard), they simply taped over the original port and added on a new video card in an available slot. The video card they added was not compatible with a typical port for a monitor, so they added an adaptor to convert it to the correct port configuration. The adaptor was missing screws and was loose, so the display only worked if you held in the plug while using the computer. Also the back plate was missing from the alternate slots.
After several more calls, I was promised that someone would call me to schedule onsite service - instead, the repair company from New York phoned, and told me they had no intention of sending anyone out, but they could send me a screw to hold the adaptor in place.
Again, back to the warranty company - They said that I would have to mail the computer back in, and they would again mail me a box and shipping label. I requested that It not be sent to the company in New York, as they had done such a shoddy job with the repair. I was assured that it would be sent to another company. Instead, I received a shipping label only, and guess what? The address is back to the same company in New York.
I have gotten no where with these people, they just lie to you, will not allow you to speak with a supervisor, and I do not believe that they even have onsite service available. I contacted the local store where it was purchased, and they told me that there was nothing they can do to help. WHAT A RIP OFF.
Comments:
Posted by topdn on 2008-07-01:
they also refused mine and did dammage to my laptop and after hours of phone i was told they would not hounor thir warenty (it was a shop in ny that did the damagee to mine )
Posted by topdn on 2008-07-01:
the shop in florida is even worse
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