Super 8 motel Informative - Change room require extra negotiable charge depends manager's mood or race???
ATHENS, OHIO -- After checked in, I found out the assigned room was a heavy smoke room which resulting from my careless in web reservation. Manager said if I paid extra $15 I could move to a non-smoking room. I was hesitate. He continued, $10 dollars will do it. I refused. I checked the web site, smoking and non-smoking rooms are the same price. But manager does not want to honor it and the reasons are ?. Toll free support said they can not help in resolving this situation. My cc was charged while checking in and thus, will not be able to get a refund if I checked out. The next day I found out the morning clerk (might be a F1 student?) can switch for free. But after I raised the manager's objection the previous night. He called manager and everything was freeze again.
Well, not quite know the problems were, bad mood, greedy, racial issue, and ... Who knows.
One bad franchisee and an unmotivated corporate customer service department should prevent me from lodging on all Super 8's. This is my advice. DON'T for any reasons.