Applebee's Compliment - Great Waiter and Manager
MADISONVILLE, KENTUCKY -- Tonight we decided to have a quick dinner at Applebee's before going to meet our realtor about our termite inspection.
We were seated right away and our waiter was very quick to bring our drinks and take our order, even though the restaurant was packed and all of his tables were full.
We ordered two kid's chicken tender meals, hubby got a bacon cheeseburger, and I got the turkey ciabatta sandwich with cranberry chutney, minus the mayo.
We got our food within 20 minutes of ordering and everything was right except my sandwich. What came out was just bread with turkey on it, nothing else. I told him that my food was wrong and he brought it back to be fixed.
The second plate comes out and this time it's got mayo dripping off the bread, no cheese, and no turkey. I bit my tongue and politely asked if this was some kind of sick joke. He got the manager over before I could even ask for one.
Diane came to the table and asked what was wrong and I told her about the problems with my sandwich and she looked mortified. She asked me what I ordered and I told her that I just didn't want the mayo.
So she went back to the kitchen and made my sandwich herself, brought my husband out a fresh plate of food and gave us a free dessert.
Our waiter was so professional about the whole situation we actually tipped him 20.00 for a 35.00 order. He didn't act huffy or get an attitude or treat us like we were an annoyance. He apologized profusely about the whole situation.
The shocker was when we got our bill and saw that she took off my sandwich completely, wrote a hand written apology on the receipt and gave us a business card good for two free entrees including a free dessert.
When I went to pay the bill I asked for her to come back and told her that she didn't have to do all of that and her explanation was that what happened to us was uncalled for and that having my order messed up once was bad but twice was ridiculous.
I know Applebee's gets a lot of bad press around here, and this would only be the second time I've ever eaten in one of their restaurants. But I have to say for a chain I was pretty impressed.