SUNTRUST Consumer Loans Complaint - Check for car loan
RICHMOND, VIRGINIA -- I sent a payoff check by certified mail to the address the rep. gave me over the phone to Richmond, Va.
I called Suntrust Bank in Va. 9 days later to find out why they had not cashed my check yet. I was informed that they do not go to the desk to pick up mail only to the P.O. box. Suntrust now wants me to send them another check and charge me interest for the days that it will take for them to receive it when they could have had the check and cashed it 9 days ago. It is not my fault that they can't walk from the P.O. box to the desk to pick up mail that I had certified to prove what day I sent the check.
My check is still laying in the Post Office, they say they do not go into the Office desk to pick up mail just their P.O.Box. They got 2 pickup slips from post office, PO Box 27161, Richmond, VA 23261-7161. You have to sign for a registered letter. The Post Office will return letter to us in 14 days.