Lowe's Complaint - How Good Installers Are Treated
TENNESSEE -- As a good installer for Lowes for the last 3 years, I have seen a complete deterioration in my treatment and the treatment of other installers. My company has not received a "call-back" complaint in the last year and yet my company is treated terribly by Lowe's. Customers complain about installation issues on this website, however many of them are not aware of where the real problems arise.
Lowe's has a real problem with training sales representatives and installation office personnel. In the last 20 projects we have completed for Lowe's, 20 yes 20, have had either missing material, wrong materials, damaged materials or no materials in the job site. We work very hard to be professional with the customer, exceeding their expectations, however we have not received that level of service from the stores. If you are thinking about adding Lowe's to your company, reconsider. You are paid less than you will make working directly for the customer and at least you will know that the materials will be at the job site when you are scheduled to start the project.
Our company has given Lowe's 100% since we have been a part of the installation department only to be let down time after time by both Lowe's management and personnel. No wonder so many have decided to open their own stores so that customer service can once again prevail. Too bad that Lowe's does not care that there installation sales have suffered.
It is not the "economy", it is the lack of common sense and customer service. It is a shame that the person who is treated the worse at Lowe's is the one that says "Independent Contractor". He/She is the lifeline of Lowe's Installation program. Too bad that management will not listen to their installers. 22 times since the beginning of the year, I have arrived at a customer's home for Lowe's and listened to the customers long list of nightmares with Lowe's even before we begin the installation. Sorry you now losing yet another Good Installer.