Roadrunner Complaint - Tech Support - Cable Internet Tech Support in Chat..
HERMITAGE, PENNSYLVANIA -- Just read the chat transcript. I only edited out my own personal information.
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We hope that your session with Technical Support was helpful.
Below you will find the chat transcript that you requested. We recommend you keep this for future reference. Our Customer Service is available 24 hours a day, 7 days a week! - if you need to contact us again, please visit http://www.timewarnercable.com for any questions relating to your Time Warner Cable service, or for Road Runner specific assistance please visit http://help.rr.com.
Perry: Hello, thank you for choosing Road Runner Internet technical Chat. My name is Perry. How may I assist you?
Sh: I'm having a problem with my email
Perry: I will definitely assist you with your e-mail issue.
Perry: Before we begin may I have the following four pieces of information from you please?
1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx)
2. The account holder's Full Name (First and Last)
3. Please tell us your name.
4. May I have your preferred e-mail address?
Sh: ##########, Sh, My name is Sh, and email is @roadrunner.com
Sh: it could also be ##########
Sh: my # I mean
Perry: Thanks Sh.
Perry: Could you please elaborate the issue you are experiencing?
Sh: Ok Im getting returned mail from addresses I never sent an email to. Some of them say that it is suspected bulk mail... I have no viruses and I have a firewall installed so I am not a zombie machine.
Perry: I understand your concern.
Perry: I'm sorry; other customers are waiting with technical questions. I'll need to discontinue this session now. Please feel free to contact us again if you have any further issues or questions. Once again, thank you for choosing Road Runner!
Perry: Thank you for visiting Road Runner Internet technical Chat, Sh. Please contact us again if you need any further assistance. For more information, please log on to our website help.rr.com. Have a good day!
Perry: Analyst has closed chat and left the room