Spirit Airlines Complaint - Was not informed about option to bring bag on board
ATLANTA, GEORGIA -- On my way to a wedding in Miami, I was told by a family member about Spirit Air and I decided to give it a try instead of flying Air Tran as I've done in the past for the last few years. Boy, do I regret having flown Spirit Air. When I got to the counter to check in and get my boarding pass I was surprised that I was asked to pay ten dollars to send my bag in cargo. The agent saw I was upset and I was questioning the charge. I was visibly upset at this charge and it took me by surprise since it was the first time I flew this airline. I purchased my ticket online but I never saw "visible" notice of this new charge for bags. So, I didn't feel like arguing with the agent and I just assumed I had to pay the ten dollars. When I got to the concourse to wait and be called for boarding, I noticed most passengers had carry-on bags bigger than mine which I sent in cargo. Of course, I was livid and I approached another agent and told her that I was not given the option to bring my bag with me on board and store it in the overhead bin. She told me that the agent just assumed that I wanted to send my only bag in cargo. Unbelievable!!! Of course, I want to send it in cargo so I can get to my destination and waste more time at the luggage carousel elbowing for position. What a low way to make an extra buck by telling passengers half-truths! Be up front with the information and treat your customers right!!! I don't think I will ever fly Spirit Air again. I think the Air Tran flight for that same day was about twenty dollars more and left at a more convenient time (Not so early). In the end I lost money and the flight was a ride from Hell. Spirit Air won't last is my prediction.
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