Franklin First Financial Complaint - Terrible Customer Response
WEST HEMPSTEAD, NEW YORK -- On May 15th 2003 a representative from Franklin First Financial came to my home and we discussed a refinance of my mortgage.
After discussing loan rates and closing costs I gave him a good faith check in the amount of $305 dollars in case we decided to go ahead with the loan.When he informed me that he couldn't give me the rate we discussed I told him to cancel my application . He said no problem and my papers and check would be returned to me.
I waited for one month and when nothing had been returned to me I called Franklin Financial and was told someone would get right back to me. I waited the entire day and no one called back. The next day I called them again and was assured they would get right back to me. Again no one called all day.
My significant other then called and after telling the operator of the difficulty we'd been having reaching someone at Franklin she insisted on talking to a live person right then.She talked to a company representative who promised to return my check and papers within 10 business days.About a week later I received my papers but no check.
We were away for 2 weeks and when we returned she again called on 7/9/03 and was told someone would get right back to her. Again no returned call.
On 7/10/03 she called from her job and after hanging on for 10 minutes could hold on no longer. I then called from home and was told by recording someone would get back to me. Once again no returned phone call. I called the next day and insisted on talking to a person. I was transfered to the Compliance Department and spoke to a man whose name I won't reveal at this time . He verified my check was there and told me I would receive my refund within ten business days.
I waited about 20 days and I called the company and asked to talk with the man in Compliance. He came on the line and when I asked him what was going on with my refund he said he was on another line with a customer and would call me back within the hour. I asked him to please call back because no one ever returns calls at Franklin Financial and he assured me he would. I waited the entire day and he never called back.
The following day my significant other called again and demanded to speak to an officer of the company. She was given a man [ whose name I will not reveal at this time ] who identified himself as the Vice President of the company. He said he would talk to the man in Compliance and get back to her. He did call back and after apologizing for all of our troubles and admitting his employee's were negligent he promised my check would be in my mailbox no later then Saturday 8/2/03 or Monday 8/4/03.
When my check had not arrived by 8/5/03 she again called the Vice Presidents office and left a message for him to call her back that same day. You guessed it , no return call from him either.
On 8/7/03 she again called and getting this so called Vice President he assured her the check was going out that day. It is now the morning of 8/11/03 and I still do not have my refund.
Folks ,if this is the kind of company that you want to do business with then don't say you weren't forewarned. I'm wondering if they are all just imcompetent or could they even be a fraud ? This is the worst company I have ever dealt with. Good luck