DaimlerChrysler Complaint - Lease return nighmare
On June 29th, 2007 we returned our leased Dodge Caravan to our local Chrysler dealership. At this time the dealershhip inspected the vehicle with a fine tooth comb. The van did have a small dent in the rear quarter panel and we did point this out and covered the fiancial cost of repairing this damage. Besides this dent there was no other damage and the dealership signed us off of the Van. We then proceeded to sign a new lease on a new Van.
All seemd fine for five months, when we received a telephone call from Chrysler Canada Financial on Nov 28th 2007, asking us why we had not yet responded to the letter they had sent us and how did we plan on paying for the $7,000.00 worth of hail damage on the vehicle. I advised them we had received no such letter and more importantly that when we handed the Van in there was NO hail damage on the van. Well they insisted there was and that this matter was in the hands of Chrysler Credid Collections department! I again told this lady that we had never received any such letter and would she please fax a copy of this letter off to me asap.
Well that fax was never sent and it took a week of constant calling our delarship before we were able to get a response back from Chrysler Collections.
We did not have possession of the van for almost 5 months and therefor no care or control of the the van. I gather there was indeed a lot of hail dmage on the van which clearly happened once Chrylser took possession of the van.
What it all boiled down too was Chrysler Canada was not interested in follow the paper trail on this Van and arbitrarily decided that we, the leasors of the Van would pay for the damage.
BE VERY CAREFUL WHEN YOU HAND BACK A LEASED VEHICLE...DO NOT TAKE THE DEALERSHIPS WORD FOR ANYTHING..TAKE PICTURES OF YOUR RETUREND VEHICLE AND HAVE THE DEALERSHIP SIGN OFF ON THOSE PICTURES.....
CHRYSLER IS INTERESTED IN ONE THING AND ONE THING ONLY.....THE ALMIGHTY BUCK AT ANY COST AND TO HELL WITH THE CUSTOMER...UNLESS THAT CUSTOMER HASN'T YET MADE THE DEAL..THEN THEY CARE A WHOLE LOT..ONCE THE DEAL IS MADE....TO HECK WITH THEM!