FirstBank of Colorado Complaint - Customer Service - How little do they care?
LONGMONT, COLORADO -- We've been customers of FirstBank for a little over 4 years. At first, they were the answer to the horrible customer service Wells Fargo provided. Over the years, things change. In a time where banks are popping up faster than Starbucks, you would expect them to actually try to retain their customers. Yes, I know. It costs 5 to 9 times MORE to attract a new client then it does to keep an existing one.
Last night was the last straw. We went to a branch located in a grocery store. My wife hands me her card (I closed my account 2 years ago) and I put it in the ATM machine. It takes her card (wrong pin) and I let the staff know that it took her card, call her over and go back to watching my son ride the penny horse. She calls me over and tell me that she needs to deposit money to get her card back as she's in overdraft.
lol...How could she be in overdraft I ask? Well, the debit card has an annual fee and that's what caused her to go negative. BUT, the teller tells me that they can refund the fee, destroy the debit card and she can use her checks.
We both laugh, go back to the penny horse, gather up her checkbook and savings account information (which was closed for lack of activity in 3 months), go see the teller, tell him just to close the account and I expect some sort of feeble attempt to save the account. Know what he said? "Doesn't she want her money back?" LMAO...Ummmm, no. Mail her the bank check.
Anyway, that's my3cents worth. I even wrote a letter to the branch with no response. I'll make sure to post my dislike for their customer service on my websites. In the last 4 years, they've spent thousands of dollars on advertising. No wonder. With this type of customer service, who wants to stay with them? Wells Fargo, Compass and FirstBank are all the same.