Best Buy Informative - PSP SCREW OVER - HP dv5000
INDIANAPOLIS, INDIANA -- Bought a good computer on sale like we all do, was 850 now 600
worked good for 2 yrs except 2 crashes both times staff unhelpful, went in waited long time got "instructions on how to do it" went home didn't work called, got "we cant give them over the phone, well I was just in there, we apologize ser, can you just tell me what key to push f11, f12 etc, I just tried em all while I was on the phone eventually got it right, then asked do I pick the full install or partial, got sorry I cant give you phone service, but I have a warranty, sorry, bu., sir if there isn't anything else I can do then good day! a snappy bye and he hung up stupid little...
couple months later hard drive broke took to get fixed took 2 weeks as opposed to estimate of 1
got back, one day at twelve went in at 9! computer only 4 percent restored after being there an hr. 4%=15mins of loading which means he only touched it about 45 minutes after I got there. I was the only! one in the store what the heck was he doing! he said it was on disk 4 it was on disk1 ! what in the name of allah
broke again 7 days later tried trouble shooting disabled lan booting floppy, and cd booting, so only hd when comp tries to boot from broken hd the screen just keeps flashing over and over
took it in the stupid geek opened and closed it like 4 times I watched through the window, he really wasn't even doing any thing over 2 hrs!
shipped it off
LISTEN TO THIS VERY IMPORTANT PSP POLICY
your only covered for the worth of your comp regardless of reg. price ex= reg 850 sale 600 coverage = 600
the place it was shipped to was owned by AIG warranties in Kentucky?
i overheard this, they wouldn't tell me I had to eavesdrop for c hrist's sake
the STUPID TECHIE on my repair summary shows that the screen was broken! false
that the motherboard was the cause of the screen failure! false no screen failure mobo fine!
power supply failure! false it turns on stupid
the hard drive that the geeks tested in store and prove to be defecient showed as working!
i went to store thinking I would get the cheapest hp they had im not asking for much only 800 market value actually below what mine was worth 850 market value!
they don't know where it is
i asked that it be rechecked by a professional not a untrained monkey they said not in warranty!
sent in skin on notebook and battery
they said they don't cover them and that I should of removed them!
i was told it was a fix not a replacement besides the warranty demands 3 fixes I was on numb.1 and a redo not even 2 let alone 4!
how the hell do I remove a skin without damaging it??? stupid DUCK
i asked for them to order me a older computer that was still new in box one that would only cost about hm 600 why not everyone wins!
but noooo, we cant order, we cant price match with other stores if we don't have the exact same comp. comp usa, fry's, walmart!, circuit city all have anywhere from 10-25 hp below 800 even
BEST BUY had a grand total of 3, below 900
they were also all overmarked for example they had the dv9608nr for 850 circuit city had the dv9612 about 70 more on hp.com for 750, best buy didn't have it so they wouldn't price match either
so now my warranty is void and I have to buy a different batter TV tuner and skin =450 or above
just because they FABRICATED fake expenses, and won't honor my request of confirming them!
does this even sound fair, I swear to god im not letting this rest, I've spoken to some help sites that compile stuff against best buy, they have lawyers also, the same group that successfully sued them in texas, california, and michigan!
if it was like 3000 or a TV or something I would definetely be hiring a civilian lawyer or something right now!
their policy is completely void or any details about accessory coverage while its in their hands
basically they committed destruction of my property! a federal crime!
if I bought a 850 comp waited months for the dream sale, why cant the manager just sell me a new cheapest hp on self for WHAT ITS WORTH not the insanely high mark up even above circuit city, and other electronic stores!
THIS IS ILLEGALY, doesn't matter what they said they willingly and knowingly destroyed my property since they thought I would want them to??? no kidding thats what they said
also why is a 4 yr plan considered fulfilled if my computer is refunded after 1 yr but not the waranty
ALL OVER FALSE EXPENSES the made up to save money
READ THE FINE PRINT ASK QUESTION ASK ABOUT SCENARIOS DONT GET SCREWD OVER ASKING QUESTIONS CANT HURT LOSING 400 CAN!