AT&T Wireless Complaint - $1000 phone bill - cell phone
I'm sure what happened to me happens to many others (out of all the people using ATT), and the corporate VP who set things up so this will happen received a good bonus (another 10 million or so!). Anyway, it is very easy to make international calls on one's cell phone, in my case to Costa Rica. My friend moved to Costa Rica and I ended up talking to her on my cell phone for 500 min in a month. Why did I do a stupid thing like that? I basically trusted Cingular/ATT to provide comparable rates, and I knew it was costing my friend 30 cents a minute from the ICE (Costa Rican National company). I also knew that the cheapest rates around were about 3 cents a minute (for example, one-suite).
I was shocked to receive the bill and find that Cingular/ATT was charging $2 a minute, about 7 times the Costa Rican rate!. Is this a fair price for service, or a corporate strategy (very easy to make the calls, very high rates) to rip off the small fraction of folks who fall into this situation?