Emirates Airlines Complaint - For Your Loved Ones - Say No To Emirates - Airline Service

Posted by Ben There on 2007-12-02:

Emirates is considered one of the nicest airlines in the world. Having flown them I agree. "Of course, no stroller was provided as promised, and no food/beverage for 4 hours in London by Emirates staff." Most people I know bring food, drink and strollers when traveleing with a small child. It is the airlines job to fly people places, not roll them around and feed them on the ground. Also, I am not suprised that First Class was offered hotels before everyone else. I am sure they 10 times the ticket price you did.

Posted by Ryan84 on 2007-12-02:

if you look at most airlines you will find that it is common for a busy route to be constantly late. Check out the JFK-LAX route! almost every airline that flies that route is late 40-50% of the time. I will agree with the previous 2 comments. food and drink should be supplied by you! im sure there were fast food/bars in the terminal! walk over and buy a $1.50 bottle of water!

Posted by familytravel on 2007-12-02:

I agree. Most parents of small children will travel prepared. They bring food, drinks, strollers, and whatever else they need. The airlines job is to get you to your destination. If they didn't provide food as "promised", then you do what any other parents would do and walk to the airport food court and buy your child something to eat and drink. Being 40-60% late is quite common for certain flights. And no offense, but I see where the airline is coming from when they give first class passengers over coach. They paid much, much more money than the coach passengers.

Posted by tamboki on 2008-06-11:

I can not believe how bad Emirates are, this is what happend to us, is there any advice you could give us we need to make a claim but they just ignore us.

I would never fly with them they have to be the worst airline. When we
come to leave the Philippines my wife was refused to board as she did
not have her old passport with her, but she did have a copy and her
visa, income tax papers, copy of her old passport, bank statements, council tax, house bills, wage slips, p60, they abandoned her in the airport at 2am, I had to leave her
because I had no visa to stay in the Philippines. The immigration &
Embassy did not have a problem with her, they said she could go back to
the UK, they told her to demand Emirates to take her back to the UK, she came home one week later costing £300 extra, she was a lone
female in Manila no family or friends she was left to defend for herself to find a place to stay at 2am with no help. They left her
on her own did not get a taxi for her or get a hotel, she was very
frightened. She had to get protection from a security guard, Emirates
staff not helpful, very rude and thought it was fun to do this to her,
I contacted Emirates a 2 weeks later when she was home to complain, they had taken over one month too reply then to be told they do not take any responsibility for
leaving her in the Philippines or for scolding her leg when they dropped
a hot meal on her lap in the aircraft, all we asked is for them to say sorry and pay us out of pocket expenses. my wife had not seen her family for 8 years and this
was ruined by them and cost us extra £1000, big company there to just
take your money all I asked them for was to say sorry and pay out of
pocket expenses but we got nothing. sorry that my grammar is poor I am dyslexic so please bare with me.