Vonage Complaint - It's easier to get out of the Mafia
I contacted Vonage when I moved to terminate so that I could sign up with a great triple play package. The customer rep said, "which phone company are you switching to?" I could see this would be a problem. I said I moved in with someone and there is already a phone here so please disconnect. She continued to ask me more personal questions and continued to hard sell, not listening to my needs. She then started crunching numbers, my blood was boiling. I said I wanted to speak to her manager, her reply..I don't have a manager. I asked for her name and number, she suddenly didn't have a direct phone line. I was then told my contract was up Dec 2. It was only Oct
She said I could save money and pay 4.99 to have a forwarding call service for a couple of months. Like an idiot I agreed and the bills were actually 10.99/mos. I called back the end of Nov. I told them not to bill me because I was cancelling for Dec 2 contract. They told me I would have to pay 40 in termination fees. I again asked for a Manager or supervisor, rep couldn't give me a name. The rep then said, Ms. What month are we in? I replied, you did not just ask me this question. She was patronizing and belittling me as if I didn't know what month we were in and when my contract was up. I asked her to specifically tell me when to call to cancel without fees. She stuttered and said call back on your contract date.
Today was the day my third attempt to cancel. How convenient, there are no account managers in. She refused to give me a last name and an extension or a supervisors name to call back. I don't know if these reps are outsourced but they suck. I think a large corporation like Vonage needs to restructure their customer service. I am sure there is something illegal about this and they need to close shop. I will never tell anyone to join Vonage.