Motel 6 Complaint - Cutting cost (do more with less)
MODESTO, CALIFORNIA -- As a former employee of a Motel 6 in Modesto, California, one of the reason I resigned is because I no longer could stand the fouled and disgusted actions of management just to make money while the same time jeopardizing the health of guests.
The motel policy is: do more with less; and one way of reducing cost is by doing less laundry. The motel rarely wash the bedspreads and blankets in order to reduce the time laundry person spent in the laundry (less load of laundry for washing).
When guests check-out of rooms and towels and washcloths are still folded on the towels’ holder they do not want the housekeepers to sent it to the laundry (to reduce laundry load), you are required to leave it there and stripped the sheets, pillowcase and used towels (towels not on the towel holder) and washcloths from the rooms (except blankets & bedspreads).
Room 113…I recall an incident when a couple with two little girls check-in and the two girl the next day broke out in rash all over their skin. They were taken to the doctor by the parents and when they return the mother asked us to wash the bedspreads and blankets.
Room 232…the room was stripped that morning of the sheets, pillowcase and dirty towels and have not been clean yet, and management check-in a couple into a dirty room, they, checked in guests, used the bedspread and blanket because the bed was not made and the room had not been cleaned from a guest that checked out earlier that morning. Front desk personnel did not inform the cleaning team in order to get both piece of linen to the laundry. The housekeeper cleaned the room and made the bed with the same dirty blanket and bedspread. When I learned from the manager what happened, and before I can say we need to wash the blanket and bedspread, her response was “wash them tomorrow". Later that night that room was rented. In a 24 hour period this room was used by three different guests or maybe it was three different couples with the same dirty blanket and bedspread.
The motel three different guests or three different couple using the same room in a twenty-four period is a common occurrence.
This motel 6 is consider as pet-friendly,(all rooms are available for pets) guest check into room that another guest check-out with there pets (mainly dogs of all sizes). For this Motel 6 it is not about the balance of guests and employees’ health and welfare, it is all about making more money by doing less.