Handango.com Complaint - Refund - Software bought on the Internet

Review by Anonymous on 2003-08-12
TEXAS -- This is my problem with Handango.com

I do not know if I am writing to the right people if not, please advise who I can put a complaint with regarding this Web Site.

I did not realize that this was a download. I thought I was going to receive a Palm held video game.My system at home does not have the necessary requirements for the download.Can you please refund the $12.95?

Response: We do not issue refunds or make exchanges for products delivered via text messaging (e.g. ring tones and graphics), excluding software (see downloaded software above). It's the customer's responsibility to confirm that the phone manufacturer, phone model, and carrier are supported and that the phone is compatible. If you have any questions about your phone's compatibility prior to placing your order, please first visit Handango's phone test page. If you have additional questions, contact Handango's customer support team through our online customer support area.

I think you have a terrible way of doing business.
This has happened to me on another web site and I was
refunded the next day. Now what am I suppose to do
with software that I cannot use. My system does not
have the requirements and I am out $12.95.

One of many emails sent and I have not had any response.

I certainly will never recommend your product to
anyone and will follow up on this until I get my
refund. You act like I was asking for hundreds of
dollars back.

Your ad is mis-leading I was looking for Palm hand
held games & that is what I thought I was ordering.

I expect for you to review this argument & reverse
your decision!!!!!!!!!!!!!!!!!!!!

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