Washington Mutual Complaint - Bad Balance Transfer
ROYERSFORD, PENNSYLVANIA -- I recently received in the mail a credit card offer from Washington Mutual Bank on a low interest balance transfer, so I took advantage of the offer and applied for the credit card with them. I filled the correspondent card with my 2 other credit card companies and the amounts still owe on those 2 cards because I'm not sure how much of a credit line I will approved. I received a letter in the mail a few days later stating that I was approved for $12,700 and that we were going to pay off my Chase credit card for me. This was fine. 2 weeks went by and I have not see the $12,500 posted to my Chase credit card, so I called Chase and was told that they did not received any payment from Washington Mutual. I called Washington Mutual and was told that they had sent out a check to Chase and it can take up to 3 weeks for it to process.
After the 3 weeks, I called Washington Mutual again and I was told that they had sent a physical check to Chase in amount of $12,500 on 9/11 and the check was cashed on 09/20, so this amount was posted to my Washington Mutual Credit Card. I had asked Washington Mutual to fax over a copy of the check that they had sent to Chase and once I received the check I noticed that the account written on the check was not my account from my Chase Credit and the address was for Card Member Services in Madison WI. I called Chase and I was told that they do not have any branch in Wisconsin and that they are located in Delaware. I contacted Washington Mutual back and told them that they had made a mistake and for them to get the check back, however, I was told that the check as been cashed and they will start a dispute for me.
The dispute was started on 10/01/2007 and I was told that it can take up to 60 days and if the issue does not get resolved in 60 days, the money will be credited back to my account. It has been 61 days and the money has not been credit back to my account and I was told that they are still investigating the matter. They had made the mistake and I'm supposed to be accountable for their mistake. Can anyone advise me on this matter? I'm so frustrated right now because I'm responsible for payments on my Chase credit cared and Washington mutual credit card and I can't afford to make payments on both cards.
Any help or advise would be greatly appreciated.